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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and lack of product knowledge.
Product Availability
Customers frequently expressed frustration over items being out of stock or misrepresented online, leading to wasted trips to the store.
Sales Practices
There were complaints about aggressive upselling tactics and misleading information regarding pricing and promotions.
Store Management
Several reviews highlighted issues with store management, including unprofessional behavior and lack of accountability for staff actions.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
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Angel C
4 days ago
1.0
The AI phone operator they implemented is the worst thing in the entire world, it doesn't understand that I need to talk to a representative so I can exchange my controller that's under warranty
EDIT: Well, I finally got through to someone and they proceeded to say I could exchange my controller in store. I went to the store just to find out after walking in the FREEZING COLD AND WIND, that they can't and I have to ship it. They have no time frame for how long that entire process will take, actively putting my stream on hold and could do nothing for me. Absolutely livid with this entire process, would not recommend
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Xavier boysz
Feb 11, 2026
1.0
Trash they will give u the lowest rate here
I went there to trade in 14promax with no scratch or damage. They only offer 315 gift cards bullshit in other store I can trade in 500$ hope to get more since they’re the biggest store.
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Zakk Green
Jan 30, 2026
5.0
Came in to check out the VR equipment, Brodie was very helpful the whole time!
SB
srinivas B
Jan 25, 2026
5.0
Best Buy has been our go-to store in Regina for all new appliance purchases. The staff are always extremely helpful, and Akash, in particular, has guided us in choosing the right appliances and consistently offers great suggestions that make decision-making easy.
PC
Pepper Cake
Jan 8, 2026
1.0
I had a $100 gift card, and an employee named ANKIT scratched it so hard that the PIN number was DAMAGED and removed, making the gift card unusable. When employee FEECHI handled the issue, he was told to contact Best Buy, but nothing was resolved. At this point, it feels like my money has been robbed. This situation reasonably appears to be either a SCAM or a FORM OF THEFT, as no one is taking responsibility or offering a solution. ANKIT, who caused the damage, did not even apologize!!! This is completely unacceptable.