Best Buy

3.4
1302 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
2125 Prince Of Wales Dr., Regina, SK
S4V3A4, Canada

Hours

Reviews

3.4
1,302 reviews
5 stars
452
4 stars
316
3 stars
173
2 stars
79
1 star
282

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being unresponsive, unhelpful, or lacking product knowledge.

Product Availability

Frequent complaints about items being out of stock or incorrect products being provided.

Management Issues

Negative feedback regarding store management and leadership, with calls for changes in management practices.

Mixed Experiences

Some customers praised individual staff members for their helpfulness, indicating that experiences can vary significantly.

Frustration with Processes

Customers expressed dissatisfaction with return processes, online orders, and communication issues.
  • DD
    Darlene Doricic
    1 day ago
    2.0
    The staff are wonderful but their online service is abysmal. Four attempts to do an online purchase for a pick up order that kept cancelling. No one could figure out why. Spent 4 hours at the store and three separate people couldn't figure it out. How could a tech retailer suck so bad at online shopping. So horribly frustrating. In the end was told it cannot be purchased online. So why was it available on the online store?!?!
  • AA
    Andre
    1 day ago
    1.0
    Bought a Samsung phone here today and we specifically asked the salesperson to switch our SIM card and he straight up said “ it’s in the box “. Terrible customer service
  • KS
    Kairey Shalovelo
    2 days ago
    1.0
    Visited this location and seen the samasung tags were on a row for $24.99 with multiple on there. Once getting to the till they scanned in at $59.99. After showing the employee they were miss priced and also multiple other ones they only offer $10 off.... very disappointing will definitely find other places to spend my money!!!
  • FB
    Fredderic Blair
    3 days ago
    1.0
    "The staff members generally lack product knowledge. I frequently had to wait or actively search for a sales representative to answer simple questions. I also observed many employees walking around seemingly idle, and they did not proactively approach customers who appeared to need assistance."
  • RA
    Rashid Alam
    Oct 26, 2025
    2.0
    This is easily the most disappointing Best Buy I’ve ever visited. The staff always seems unsure about whether they have items in stock, and the information they provide is often inaccurate. They struggle to look up products by specifications, and, to make matters worse, they're frequently out of stock on nearly everything. Trying to buy a laptop from this location has been incredibly frustrating. Honestly, I’d rather drive to Saskatoon and avoid this hassle altogether. For a tech product store I would expect the staff to be technically literate, however most of them Are not.

Frequently Asked Questions About Best Buy

What types of pickup and delivery services does Best Buy offer at 2125 Prince Of Wales Dr., Regina?

Best Buy offers in-store pickup, curbside pickup, and delivery services.

What are the regular store hours for Best Buy in Regina?

Best Buy is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.