Best Buy

Reviews

• AA

  Andrew

  6 days ago
  1.0
  The website is unresponsive full of dead links, and they don’t update their inventory.
• JB

  Jane B

  Apr 21, 2026
  1.0
  Attempted to cancel my warranty less than 24 hours after buying it, reprasenative that I purchased the warranty from said it was for 2 years. When I got home and checked my receipt it said I signed up for a 5 year warranty. The receipt says can cancel within 30 days by calling in or chatting in with no fee. When I initially chatted in I was told I needed to wait 30 days, advised the representative several times that I would be charged and that’s why I’m reach out less than 24 hours after purchase. Representative advised I needed to chat back after 30 days, advised I don’t want to be charged because I’ve already chatted in, representative advised to take screenshots of the chat. I chatted back in after the 30 days and was told I’d be charged the cancellation fee, I attempted to escalate as I had already chatted in and was told I could chat back in after the 30 days. I was charged the cancellation fee in the end. I will never buy another item from Best Buy, your company messed up and I’m now losing over $200.
• DP

  Dre Erwin Photography

  Apr 19, 2026
  4.0
  Look, it’s the only place left in town where you can actually put your eyes on a TV or feel a camera in your hand before you buy it, so it’s my usual go-to. This location is pretty solid—the layout is clean, and they usually have the higher-end tech in stock that the smaller shops don't carry.
• SH

  Suspicous Hamilton

  Mar 30, 2026
  1.0
  the staff and support had been goofing around when i actually wanted to buy something but it was hidden behind a lock and they took 3 minutes to come yet we asked them to come and they never did. we actually had to go up to them and STILL had to wait. not satisfied
• LS

  Lauryn Schimke

  Mar 24, 2026
  1.0
  Horrible experience with the geek squad and customer service. I was told my computer factory reset would be done on Saturday afternoon. By Monday it still wasn't done- I had to come in 3 separate times- no communication from the team and when I finally went and picked it up the work wasn't fully completed. I had to finish the updates myself because I was on a timeline to get the computer back. When I complained the manager told me they should have charged me double because of how difficult the computer was to reset. I asked to speak to someone at head office to resolve the issue as we weren't getting anywhere and he told me they don't deal with customers. I will NEVER buy or deal with best buy again. Update- Reached out through the link provided by your customer care team from your google response. I was told that a manager would reach out to me in 24 hours. That was 6 days ago and I still have not heard anything.

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