Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2735 1st Avenue in Spearfish, SD 57783
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
299 reviews
5 stars
231
4 stars
17
3 stars
5
2 stars4
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual employees for their helpfulness, while others reported rude and unhelpful interactions.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and inadequate service.
Product Availability
Customers appreciated the availability of products but expressed frustration over issues with orders and inventory.
Sales Practices
Concerns about aggressive sales tactics and unclear policies regarding returns and exchanges.
Overall Experience
Varied experiences; some customers had positive interactions while others reported significant frustrations and issues.
- BEBrian EngelmannNov 7, 20251.0The worst service ever, no acknowledgment, patiently waited to be helped, after waiting for an hour we’re told we can’t pick up our phone because Ted and Theodore are two different names (yea, but not really) worked it out with Verizon over the phone, got names changed, returned to the store, said they still couldn’t provide us with the phone and we’d have to call Verizon (just did) after growing impatient with their incompetence and lack of help they called to have police escort a member of our party out of the store. We’ve been on Verizon for years, but I’m expecting to change that soon. Would avoid this store and the company like the plague.
- PMPaul McLaughlinOct 9, 20255.0Customer service was great!
- AKAbigail KingSep 20, 20255.0Shanna made switching carriers and getting a new phone such an easy experience! She is so kind and took the time to make sure we understood each step along the way.
- PTPaul ThomsonSep 19, 20251.0I called Verizon to get a contact where I could get the battery changed in my cell phone. They suggested NH Technology. I called the NH Technology phone number. It is not possible to talk to anyone by phone there. I tried three times. They do not want your business and will not talk to you unless you have a signed contract with them. I don't know how anyone gets a contract with them because they don't take calls.
- KCKeith ChristensenAug 3, 20255.0Lets just say I had a mishap with my phone and water while on a vacation for the bike rally and Shanna was awesome in getting me set up with a new phone and back on the road without missing our rides.
Frequently Asked Questions About Verizon
Where is the Verizon authorized retailer Russell Cellular located in Spearfish, SD?
Russell Cellular is located at 2735 1st Avenue, Suite 105, Spearfish, SD 57783.
What are the operating hours for Russell Cellular in Spearfish?
Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular offer?
They offer Verizon Wireless plans, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Which brands can I find at Russell Cellular in Spearfish?
You can find products from Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does Russell Cellular offer in-store or curbside pickup services?
They offer both in-store pickup and curbside pickup services for customer convenience.
What payment methods are accepted at Russell Cellular?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, Russell Cellular has a wheelchair accessible entrance.
What nearby stores can customers visit around Russell Cellular?
Nearby stores include Mdrn+ Srpls (clothing and gifts), Hibbett Sports (shoe store), Maurices (women's clothing), and Sorrel Street (used vintage and consignment clothing).
Are there any nearby hotels for visitors to stay near Russell Cellular?
Nearby hotels include Hampton by Hilton, Quality Inn, Fairfield Inn & Suites Spearfish, Hampton Inn Spearfish, and Holiday Inn Spearfish-Convention Center.
What recreational or sporting locations are close to Russell Cellular?
Close by are RBO Adventure Hub Spearfish (sporting goods and bicycle shop), Rolling Bones Outdoors (sporting goods and activities), and Anytime Fitness Spearfish (gym and fitness instruction).