Verizon

4.8
1450 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3503 W 41st St in Sioux Falls, SD57106

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
3503 W 41st St, Sioux Falls, SD
57106, United States

Hours

Reviews

4.8
1,394 reviews
5 stars
1,290
4 stars
60
3 stars
7
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff, particularly highlighting individuals like Jayden, Kathryn, and Gabe for their exceptional service.

Efficiency

Several reviews noted quick and efficient service, with customers appreciating the speed of transactions and data transfers.

Mixed Experiences

While many had positive interactions, some customers reported issues with unprofessional behavior, miscommunication, and dissatisfaction with billing practices.

Product Knowledge

Customers frequently mentioned the staff's expertise in guiding them through product options and plans, leading to satisfactory purchases.

Store Environment

The store was described as clean and welcoming, contributing to a positive shopping experience.
  • MO
    Marcia Overstreet
    Dec 22, 2025
    5.0
    The store seventeen with red hair was really knowledgeable about products and plans. He was able to help me get an upgrade to 17. Liked three store. Easy to get in and out.
  • GF
    Gerald Frisbie
    Dec 11, 2025
    5.0
    Salesman was incredibly helpful on black Sunday. He even copied files from old phone to my new pixel 10. Highly recommend their much improved customer service.
  • BD
    Bruce DeNeui
    Dec 7, 2025
    5.0
    Gabriel was very thorough and pleasant- enjoyed working with him.
  • PE
    Patricia Engler
    Dec 3, 2025
    1.0
    We’ll never received a call regarding that phones were in the store. When I called got the run around from representatives on the phones before I got them regarding where they were they said they had sent to my address which they did not. Go the store the sales person was great but now find out that one of the phones still has an amount of $85 after paying over $200 for the screen protectors for both phones. Plus to find out that cords don’t work in since they are both ends are male instead of female to plug in the outlet. So not real happy with the service.
  • MS
    Mik Styles
    Nov 24, 2025
    1.0
    Employee was unprofessional. I asked for a break down of what our month bill will look like. He just responded with the final bill would be $140 plus taxes. After looking at the Verizon app, that did not include the cost of our phones, so our bill is actually $210 plus taxes per month. He charged us $40 each for “setting up for success” basically transferring our data, which I could have done ourselves to save $80. He did not remember my name when speaking to corporate three different times on the phone, even though we were the only customers in the store for 2 hours. He also added on protection plans and then stated he was unable to cancel them, and that we would have to come back tomorrow to cancel them if we wanted them canceled. We came back the next day and they were closed. My phone also has a dent on the back that came that way out of the box, and it makes me not want to even go try to swap it out because they probably wouldn’t take care of it and blame it on me.

Frequently Asked Questions About Verizon

What types of products can I find at Russell Cellular in Sioux Falls?

Russell Cellular offers cellular phones, tablets, and accessories from brands like Verizon, Samsung, Apple, and more.

What are the store hours for Russell Cellular at 3503 W 41st St?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.