Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being unprofessional or unhelpful.
Product Availability
Customers noted issues with product availability, including out-of-stock items and limited options for certain products.
Delivery and Installation
Delivery and installation services received positive remarks for being friendly and efficient, although there were complaints about the lack of installation options for certain products.
Store Experience
The store layout and cleanliness were generally appreciated, but some customers found the layout confusing and experienced long wait times for assistance.
Pricing Concerns
Several reviews mentioned that prices were perceived as higher compared to competitors, impacting customer satisfaction.
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Mason Ohman
5 days ago
1.0
Ordered a Lenovo Legion Pro 5 online. Waited a week for it to come, which is fine, but when it arrived it came damaged. I now have to wait another 5 days for my laptop to come in. They did not offer any compensation for my time or the damaged laptop other than a return. They told me they can not overnight ship it or get it here any earlier. For anyone getting anything from Best Buy, hope whatever you bought comes perfect.
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Ellis
5 days ago
5.0
I went for a gaming pc and we spent about 5 minutes looking but I changed my mind. I ended up going with a ps5. Even though I was a handful Zuriel (one of the employees) had great patience. Even walked me through the financing. I will definitely get all electronics from him.
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Jerry Schmidt
Feb 13, 2026
5.0
Good product selection, helpful sales associate that answered all my questions.
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Rob Barry
Feb 2, 2026
3.0
Representative was very helpful, but his manager was interfering in our conversation to find the product that I needed. He interrupted our discussion to tell the employee to go work in a different department. Not very professional, just rude.
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Preston Bennett
Jan 24, 2026
5.0
The help with my business printer purchase was great. The service with making me take a giant cart out and load it on my own and then bring the cart back inside not so much