Many customers praised the staff for being helpful, knowledgeable, and friendly, although experiences varied.
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including difficulty reaching live support and unhelpful staff.
Product Availability
Customers expressed frustration over limited product availability and inventory issues, particularly for specific items.
Store Environment
The store was generally noted to be clean and organized, but some customers found the layout confusing.
Delivery and Installation
Delivery and installation services received positive feedback for being friendly and efficient.
PE
Paul Erickson
2 days ago
3.0
Prices seem higher than other stores. And employees would rather sit around and watch football game than help customers
MT
Matt T
4 days ago
5.0
Employees were nice and helpful. They have alot of products out so you can see, touch them and test them. It was a enjoyable experience vs just buying online and seeing what you get.
BH
Bay Horse
6 days ago
1.0
Tried calling the store to see if they had an item in stock and stupid automated answer system won't let me through to talk to a live person. After 3 attempted calls, I'm done with Best Buy. For brick and mortar
stores customer service is EVERYTHING. Best Buy has been working towards becoming Circut City for the last 5 years. Finally made it for this former customer.
MD
Michael Dornes
Dec 31, 2025
1.0
Wasted time responding to a simple cooks job. Wasted time showing up and the manager was clear that they weren't really hiring and this needs to stop.
CT
Candice Thomas
Dec 24, 2025
1.0
I recently visited Best Buy to purchase Meta Gen 2 glasses. The first employee who helped us, knew absolutely nothing about the product. After that, I noticed the ones I had were green lenses and I wanted clear. The second employee was helpful, however they were out of gen 2 with clear lenses. So we decided to order them and paid for 2 day shipping to get them. I have now received a notification the shipping is delayed and I can't get a refund for the shipping. I can't even cancel the order.