Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1301 West Omaha Street in Rapid City, SD 57701
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
182 reviews
5 stars
164
4 stars
6
3 stars1
2 stars0
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Elliott, Mandi, and Tim.
Sales Practices
Several reviews criticized the store for high-pressure sales tactics and misrepresentation of services, leading to customer dissatisfaction.
Management Issues
Negative feedback frequently mentioned poor management practices, particularly regarding the behavior of the manager Tim, who was described as untrustworthy and disrespectful.
Product Knowledge
Customers appreciated the staff's ability to answer questions and provide thorough explanations about products and services.
Positive Experiences
Numerous reviews highlighted positive experiences, especially with staff members who went above and beyond to assist customers.
- KNKarl NeilsonOct 1, 20251.0I bought $162.81 worth of protection for my iphone right before I went on contract for 3 months. 2 months after my purchase, despite all of the protections I bought from this store, my phone cracked in 2 places. I just went to this store for a refund and they let me know there was a 30 day return policy. Worst customer service policy. Terrible place to go. DO NOT GO HERE!
- SAShannon AndersonAug 15, 20255.0We had a great experience upgrading two phones. The staff is friendly and knowledgeable!
- MMmarilyn MaxvoldJul 31, 20255.0It was a great experience working with your wonderful staff.
- MGMatt GardnerJul 29, 20255.0I had an issue with an accessory on a brand new phone and Erin was super helpful. She was able to exchange the case for a new one and made the process super easy.
- MLmartin lambertJul 16, 20255.0Very helpful, took a good hour, never felt rushed.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 1301 West Omaha St offer?
Verizon offers a variety of products including Verizon Wireless plans, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options. They carry brands such as Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in Rapid City, SD?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM. Holiday hours may vary, typically 10:00 AM to 6:00 PM during certain holidays.
Does Verizon at this location offer in-store pickup?
Yes, Verizon offers in-store pickup services at 1301 West Omaha Street in Rapid City.
What payment methods are accepted at Verizon in Rapid City?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store at 1301 West Omaha St wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I schedule services or manage my Verizon account for this location?
You can schedule services or manage your account using the My Verizon app available on the App Store or via the provided quick link.
What services does the Verizon store at 1301 West Omaha St provide?
The store provides wireless service, mobile service, home phone service, and home internet solutions.
Are there places to eat near the Verizon store where I can grab a meal before or after my visit?
Yes, nearby you will find Tropical Smoothie Cafe and Pancheros Mexican Grill, great options for fast food and casual dining before or after your visit.
Are there financial services near the Verizon location?
Yes, several mortgage brokers and financial service providers are nearby, including Mike Fischer, Trent Gonzalez - Affiliated Mortgage, Danny Battochio - Affiliated Mortgage, Shelton Cozza, and Gateway Mortgage representatives.
Is there a pet care or grooming service near Verizon in Rapid City?
Yes, 4 Paws Grooming is nearby, offering pet grooming and pet care services.