Business Details
1301 West Omaha St, Rapid City, SD
57701, United States
Certified by Verizon • Mar 01, 2026
(605) 341-5600
Certified by Verizon • Mar 01, 2026
https://www.russellcellular.com/store-locations/rapid-city-sd
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1301 West Omaha Street in Rapid City, SD 57701
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
4.6
190 reviews
5 stars
167
4 stars
7
3 stars1
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting employees like Elliott, Mandi, and Tim.
Negative Experiences
Several reviews mentioned poor customer service experiences, including issues with management, misrepresentation of services, and unhelpful staff.
Efficiency
Customers appreciated the quick and efficient service, noting that their issues were resolved promptly without long wait times.
Sales Practices
There were complaints about high-pressure sales tactics and misleading information regarding promotions and billing.
- TSTiffany StantonFeb 7, 20261.0Went in to have my phone looked at for camera issues. He looked at it said he never seen that and told me to go to the Apple Store. Asked if there was a warranty on my phone and he won’t even look it up. Waste of time. Not sure what he gets paid to do.
- SLSterlyng LewandowskiJan 26, 20261.0Apparently you can’t go here if you want to pay your bill met with rudeness and sent my significant other out the door then when I tried to go in to pay they locked me out and refused service. Good luck asking for names or corporate’s number didn’t even make it in the store either and they decided to ban me from the store such great customer service 👍 if I ever did that at a job I had I’d be fired.
- DKDale KleinschmidtDec 8, 20255.0Very efficient and very helpful.
- SESteve EnosDec 3, 20255.0Very easy process, happy with the service and my new phone.
- KNKarl NeilsonOct 1, 20251.0I bought $162.81 worth of protection for my iphone right before I went on contract for 3 months. 2 months after my purchase, despite all of the protections I bought from this store, my phone cracked in 2 places. I just went to this store for a refund and they let me know there was a 30 day return policy. Worst customer service policy. Terrible place to go. DO NOT GO HERE!
Frequently Asked Questions About Verizon
What products and brands does Verizon at 1301 West Omaha St offer?
Verizon offers a variety of products including Verizon Wireless plans, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options. They carry brands such as Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in Rapid City, SD?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM. Holiday hours may vary, typically 10:00 AM to 6:00 PM during certain holidays.
Does Verizon at this location offer in-store pickup?
Yes, Verizon offers in-store pickup services at 1301 West Omaha Street in Rapid City.
What payment methods are accepted at Verizon in Rapid City?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store at 1301 West Omaha St wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I schedule services or manage my Verizon account for this location?
You can schedule services or manage your account using the My Verizon app available on the App Store or via the provided quick link.
What services does the Verizon store at 1301 West Omaha St provide?
The store provides wireless service, mobile service, home phone service, and home internet solutions.
Are there places to eat near the Verizon store where I can grab a meal before or after my visit?
Yes, nearby you will find Tropical Smoothie Cafe and Pancheros Mexican Grill, great options for fast food and casual dining before or after your visit.
Are there financial services near the Verizon location?
Yes, several mortgage brokers and financial service providers are nearby, including Mike Fischer, Trent Gonzalez - Affiliated Mortgage, Danny Battochio - Affiliated Mortgage, Shelton Cozza, and Gateway Mortgage representatives.
Is there a pet care or grooming service near Verizon in Rapid City?
Yes, 4 Paws Grooming is nearby, offering pet grooming and pet care services.
Brand Certified Facts from Verizon
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Certified March 01, 2026Yext Knowledge Graph
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