Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Rapid City, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 725 Omaha St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
3.7
439 reviews
5 stars
227
4 stars
58
3 stars
34
2 stars
21
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff like Caeden and Guillermo, while others report rudeness and unprofessional behavior from employees.
Wait Times
Many customers expressed frustration with long wait times, often exceeding 30 minutes, and inadequate staffing to handle customer volume.
Sales Pressure
Several reviews mention aggressive sales tactics and a focus on selling new phones rather than addressing customer issues.
Store Management
There are complaints about poor management and lack of training for staff, leading to negative customer experiences.
- SPShane PaulJan 3, 20265.0Guillermo was great! Very friendly amd we'd shop there again.
- DSDiane StephensDec 30, 20255.0Codi Y. was very helpful and professional
- SWShane WrightDec 22, 20255.0Gentleman by the name Derek, Helped me out! And did an absolute fantastic job. He was fast and efficient and got me a great deal for exactly what I wanted! He made me feel welcomed and appreciated as a long time Verizon customer! Will definitely be going back to Verizon In the future and will also be referring others to go see him! Great job Derek!
- JJJames JonesDec 20, 20255.0Upgraded me and my wife's phones and got a good deal! Great customer service!
- BLBenjamin LangeDec 20, 20255.0Worked with multiple employees at this location, they were all super helpful and kind. Will definitely be back, and recommend this store.