Verizon

4.5
301 reviews
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Business Details

36 Stumer Rd, Rapid City, SD
57701, United States
(605) 858-6750
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rapid City, SD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
36 Stumer Rd, Rapid City, SD
57701, United States

Hours

Reviews

4.5
300 reviews
5 stars
245
4 stars
19
3 stars
3
2 stars
4
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Grady, Rodney, and Chris.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their patience and ability to handle multiple customers effectively.

Long Wait Times

Multiple customers expressed frustration with long wait times, both for service and for appointments, indicating a need for better staffing.

Store Management Issues

There were complaints about management and operational issues, including accusations of incompetence and poor handling of customer accounts.

Mixed Experiences

While many customers had positive experiences, others reported significant issues, including problems with phone activations and service quality.
  • KK
    Krejci
    Nov 14, 2025
    5.0
    Recommend this place for all your needs. Walked in about billing issues and Juan got me a free upgrade and few other items and still lowered my bill.
  • CW
    Craig Walters
    Sep 30, 2025
    4.0
    Just took a long time to add my mom to our plan.
  • JJ
    James Johnson
    Sep 24, 2025
    5.0
    Grady was very patient and handled everything that was thrown at him with professionalism all the time being calm to make sure it was all handled in a manner that would be in my favor. He went above and beyond to make sure it was all taken care of in my favor!!! Excellent job by all!!!!
  • SS
    Sara Stiver
    Sep 24, 2025
    5.0
    Grady was great, very personable, what he didn’t know he asked to make sure he gave us the correct answer.
  • MF
    Michael Francis
    Aug 19, 2025
    5.0
    I was first one there this morning and got wonderful service. Got everything done I needed to in a short amount of time.
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Frequently Asked Questions About Verizon

What is Victra and what services does it offer at the Verizon Authorized Retailer in Rapid City, SD?

Victra is a Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection with knowledgeable store consultants.

What brands can I find at the Victra Verizon store in Rapid City?

The store carries top brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.