Geek Squad

Reviews

• JL

  Jodie Lehrkamp

  Sep 30, 2023
  5.0
  Jasmine was amazing and retrieved everything from my broken phone. Thanks again Jasmine!!!!
• MB

  Mandi Benedict

  Aug 6, 2019
  1.0
  Geek squad is garbage. Sent my tv in three weeks ago for a sensor repair covered under the manufacturer's warranty.. was told I would have it back in 12-14 days. I called last week, after it had been two weeks and they told me it was in transit and I would get a notification when it was ready for pick up. I literally have not gotten an update with the shipment tracking in two weeks, it just tells me it's in transit. What kind of garbage is this? No updates or anything for two weeks? I've ordered stuff from china that took less time to ship. Finally I call again today and she says it's in transit.. again. I hate to have to catch an attitude with anyone.. but today I could not hold back. The lady put me on hold and came back two seconds later to tell me my tv was in their warehouse and I could pick it up tonight. Are you kidding me? Was it in the warehouse last week when I called and was told it was in transit? What a joke. they said it was there and the tracking info STILL SAYS IN TRANSIT. I'll never do business with this place again. I would rather have paid someone to fix the sensor instead of waiting over 3 weeks for a simple fix that took geek squad all of 1 hour to fix (says on tracking info) get it together!!!!!!
• DB

  Dylan Brandenburg

  Jan 18, 2019
  5.0
  Geek Squad, and particularly Chris Smith, did a great job working on my MacBook--he was very professional, knowledgable, and personable. I had an issue which I suspected could be solved relatively quickly by an experienced technician, though I could not find a working solution despite attempts from searching web-forums describing similar issues. Earlier in the day I took my MacBook to another repair place, and they wanted me to simply drop off my Mac with them and pay a HIGH flat rate without even looking at my Mac, even though I had an appointment, and I would get it back in 5-7 days. So I decided to try Geek Squad. I had no appointment, but one was made for me within an hour. Within 20 minutes Chris had fixed the problem, charged me nothing, and I was on my way home with my Mac (which I needed for work the next day)! For me, this was a highly valuable service. Well done, and thank you!!

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