Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 319 W Sioux Ave in Pierre, SD57501
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
700 reviews
5 stars
604
4 stars
56
3 stars8
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unprofessional and dismissive.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues, particularly praising individuals like Caleb, Nate, and Kami.
Professionalism
Numerous complaints about unprofessional behavior, including staff eating in front of customers and a lack of proper attire, which negatively impacted customer experiences.
Appointment Issues
Customers reported problems with appointments, including being told to return later despite having scheduled times, leading to frustration.
Store Environment
The store was noted for being clean, but the overall atmosphere was marred by reports of disorganization and unprofessional conduct from some employees.
- NCNathan clarkNov 14, 20251.0I asked to add insurance to my lines and the lady working added tech support by mistake, now I have a phone that's broken without the insurance she told me added and there's nothing I can do about it. Her mistake has cost me 1100 dollars that I still owe on the phone. I called verizon and they credited me back 13 dollars, wow thank god for that! If I had just gone through verizon directly this wouldn't have happened. That's what I would recommend, or switch to at&t.
- PFPatricia FryerOct 16, 20251.0Never any associate on floor to help customers
- LOLeRoy OverwegSep 24, 20251.0The lady that assisted me was very helpful, and seemed to know what she was doing. I only hope that everything she promised actually becomes reality. She said our plan didn't change, and that our monthly bill would actually be lower after the one-time fees are paid, which is fine. I realize getting a new phone isn't ideal at times, but if I got taken advantage of my not exactly understanding the fine print, I will be notifying corporate, the BBB, and will be back into that store with a definite amount of attitude. Yeah, now 2 months later, what they promised was all a lie, and it took calling corporate to get everything straightened out, the credits we deserved, and our bill lower. This store is a joke, and I would not recommend walking through the doors. If you want to get lied to,taken advantage of, and treated like a moron, than go ahead.
- CHCarley HightSep 23, 20251.0This store provided the worst customer service I’ve ever experienced. Between the representative and the manager I received poor help, bad communication, signed me up for the wrong plan, and never sent in my trade in phone.
- MMMarissaSep 2, 20255.0Marsha was amazing to work with! She handled 2 upgrades and multiple account issues, all with the most positive attitude. She was quick, and attentive to our needs as well as others in the store, as she was the only representative working, though I’d say she’s worth the value of 3. Thanks Marsha!! 🔟/🔟
Frequently Asked Questions About Verizon
What types of mobile brands can I find at Russell Cellular in Pierre, SD?
Russell Cellular offers a variety of mobile brands including Verizon, Samsung, LG, Apple, HTC, Motorola, Nokia, and Kyocera.
What are the operating hours of Russell Cellular in Pierre, SD?
Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup services?
Yes, Russell Cellular offers in-store pickup for customers.
Can I pay with credit cards at Russell Cellular?
Yes, Russell Cellular accepts American Express, MasterCard, and Visa, as well as cash payments.
Where is Russell Cellular located in Pierre, SD?
Russell Cellular is located at 319 W Sioux Ave, Pierre, SD 57501.
How can I contact Russell Cellular by phone or email?
You can reach Russell Cellular at +1 605-224-0484 or email pierre.sd@russellcellular.com.
What services does Russell Cellular specialize in?
Russell Cellular specializes in Verizon Wireless services and account analysis.
What products are available at Russell Cellular in Pierre?
Russell Cellular offers cellular phones, tablets, and accessories.
What are some nearby dining options around Russell Cellular?
Nearby dining options include Papa Murphy's (pizza), Arby's (fast food), Hardee's (burger restaurant), Guadalajara Mexican Restaurant (Mexican cuisine), and Hunt Brothers Pizza.
Are there any hotels near Russell Cellular in Pierre for visitors?
Yes, nearby hotels include Super 8 by Wyndham Pierre SD, Super 8 Pierre SD, Quality Inn, and Comfort Inn, which are convenient for guests visiting Russell Cellular.
If I need automotive services nearby, where can I go when visiting Russell Cellular?
Nearby automotive services include W. W. Tire Service Inc., Chandlers Autoglass, Exhaust Pros, and Graham Tire Company for tire, repair, and auto glass needs.