Geek Squad

Reviews

• TH

  Tina Hill

  Aug 9, 2025
  5.0
  These are the Most Helpful people when it comes to phones and computers! They’re kind, honest ,extremely knowledgeable, helpful and good listeners! I am very impressed with their transparency - everything explained in detail.
• TN

  Tyler Nelson

  Mar 17, 2021
  5.0
  Great knowledgeable staff.
• BG

  Brennan Gandy

  Jul 29, 2019
  2.0
  We came in to get my wife's iPhone 6 battery replaced. The geek squad employ seemed unprofessional, joking about us being too early for our appointment. He also spoke poorly of other customers in front of us and talked to other employees about how he didn't want to be there. He quickly read through everything and asked us to sign. We paused and read first which seemed to annoy him. After agreeing to getting the phone battery replaced, he guaranteed that we would get notification and get the phone back by the end of the day (but likely within 2 hours). We then paid him the $50 for the replacement. It was 4pm when we dropped it off and they close at 8pm. 8pm came and we received no phone call or email. I stopped in the next day and he brought out the phone, saying they tried to replace the battery and it didn't work. He then hand wrote a "legal document" saying I was picking up the phone as it was dropped off. Since we had already paid, I asked for a refund due to them not replacing the battery. He refused. Flabbergasted, I asked to atleast get the new battery to try myself. He again refused, stating that I was "rolling the dice" when I asked them to fix it. He then spoke to a manager who told him to give us a refund. Luckily we were able to recoup out money, however, without further discussion we would've lost it. The funny thing is, the next day we got an email that our phone was ready (46 hours later). We left this feeling that we wasted time (and nearly money) on an unprofessional and mishandled repair station. We also felt that we were nearly taken advantage of. Luckily, we have an apple store nearby. They gave us a new phone for $50 due to the battery not being replaceable. In the future, we will stick to apple. Or any other technical support company for that matter. I was not upset about them not being able to replace the battery, as it was indeed some other defect. I was disappointed in the apparent lack of care and lack of clarityn We will not be returning to Geek Squad.
• JB

  JoAnn P Butler

  Jul 5, 2018
  5.0
  The front counter Repair Technician at Azalea Square has a natural born way of making customers feel 'very well' taken care of, no matter your level of comprehension!!!!!!!!!!!!!!!
• EH

  Elinore Harris

  Jun 12, 2018
  5.0
  The Geek Squad in Summerville is ALWAYS attentive, patient (!), gives updates on the progress of the service, and always fully explains, in non-geek language, what the problem was and the solution(s). I really do wish other companies would pay attention to the manner in which the Geek Squad personnel interact with customers!

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