Best Buy

Reviews

• TD

  Tom Doogan

  Jan 5, 2026
  1.0
  Purchased tv less than 2 years ago $1,700. Wanted to charge me $130 to tell me what was wrong with it. Bought Beats Solo Pro headphones $160 5 years ago, will not tell me what is wrong. And refused to fix them. DONE WITH BEST BUY.
• MR

  Mia Ramos

  Jan 2, 2026
  1.0
  Went in to buy a cell phone on New Years Day and not a single person asked us for help. They were lined up at the cell area gabbing sway. It was clear I was there to purchase a cell as I kept saying I wonder if you have this in stock. They just kept gabbing away so I walked out.
• RR

  Robert Rothman

  Dec 23, 2025
  1.0
  In my opinion, over the years, Best Buys has become a very basic store with very few interesting products.
• JJ

  James

  Dec 22, 2025
  5.0
  I ran into an issue with my card; customer service tried everything to help, but in the end I had to contact the card issue. The guy at customer service was extremely nice and wanted to be the one to correct my issue. The way he spoke to me was outstanding and very respectful even when telling me I would have to call the bank. I will recommend this specific store to everyone.
• CS

  Crystal Simmons

  Dec 1, 2025
  1.0
  I want to share the disappointing experience my son had at the Best Buy in Summerville, SC, store number 1428, while trying to purchase a Christmas gift for me. My son called the Best Buy customer service sales line to order a 75-inch Insignia TV. The representative assured him that she was familiar with the store’s inventory and recommended a 75-inch open-box TV in “excellent condition” for $310. Because he has purchased open-box items from Best Buy before and had great results, he trusted the recommendation. He even asked several times whether the TV would come in a box, and each time the representative confirmed that it would. He paid for the TV and arranged for someone to pick it up on the evening of November 30, 2025. When the TV arrived, there was no box at all just bubble wrap. There was no remote, the barcode had been scratched off, the cord was damaged, and the screen itself had a dent. This is nowhere near “excellent condition.” Instead of enjoying the holidays, we had to spend time arranging to take the TV back to the store. When we went to the Summerville location, the manager, Jionne, seemed annoyed before we even finished explaining what happened. The interaction felt rushed, dismissive, and honestly rude. We ultimately asked for a refund because the entire experience was so disappointing. My son has always relied on Best Buy for electronics, and I have as well. It used to feel dependable, you knew what you were getting. But after this experience, it no longer feels like the store that once prided itself on customer service and doing right by its customers. If you are looking for a place that values customer satisfaction and stands behind the products they sell, this visit did not reflect that. A Christmas gift turned into a frustrating errand, and that is truly unfortunate.

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