With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Seneca store today.
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and lack of support.
Staff Knowledge
Several customers highlighted knowledgeable staff members who provided excellent assistance, but there were also complaints about uneducated employees.
Store Experience
Customers appreciated the cleanliness and organization of the store, though some mentioned long wait times and understaffing.
Product Availability
There were complaints about limited phone options and stock issues, with some customers unable to find the devices they wanted.
Pricing
Many customers noted the affordability of services, but some expressed dissatisfaction with unexpected charges and high prices for certain products.
SC
Sandra Campbell
Oct 8, 2025
3.0
Been better nothing to brag about
ME
Melissa Empkie
Jun 28, 2025
1.0
I was just in the Seneca store and the cricket representative was rude. I was upgrading 2 phones on my account. She passed the numbers twice and I was trying to tell her that and before I could finish my thought she said " you need to backup it, you're invading my bubble". I said I was trying to help. She said Just don't. I'm going to look at switching my service after being with cricket since this store opened.
AD
Anthony N Virginia Driver
Oct 23, 2022
4.0
Helpful, most of them.
JH
Jamaal Haymon
Feb 21, 2021
5.0
Thanks to the team at cricket i have a new phone
CO
Cheryl O'Brian
Jan 11, 2020
5.0
They took good care of what I needed to do and they were very nice and respectful. I am on crutches and they helped me in and out of the store.