Geek Squad

Reviews

• AW

  Amber Wilson

  Oct 21, 2025
  1.0
  20 minutes of waiting for geek squad to answer the phone but nothing....
• SM

  Sharita Miller

  Oct 18, 2025
  1.0
  My experience with Geek Squad inside Best Buy today was horrible. My son had an appointment scheduled for 12:40 PM to have his cracked screen repaired. We live in Conway, and depending on traffic, it’s about a 30–45 minute drive on a good day. When we arrived, an employee asked how he could help us. After explaining that we had an appointment, he examined my son’s phone to make sure nothing else was wrong. Shortly after, my son told me that his appointment had to be rescheduled. When I asked why, I was told that no one was available to repair the phone because the worker had called out. I then asked why we weren’t notified before driving all that way, and the employee seemed completely clueless. I also asked to speak with a manager, but there wasn’t one present. This experience was completely unacceptable and unprofessional. Geek Squad needs to do better with customer communication and staffing, especially when appointments are confirmed in advance.
• SM

  Sherri McCoy

  Jun 27, 2025
  5.0
  Fast friendly and above accommodating.
• BC

  Barbara Curry

  Apr 23, 2018
  5.0
  The Geek Squad in Myrtle Beach were absolutely wonderful! Our agent, Ryan Gause, went above and beyond to help us solve our computer problem! We really appreciated all his time, patience and understanding to fix our computer problem for us. He was a role model for customer service.

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