Geek Squad

Reviews

• AW

  Amber Wilson

  Oct 21, 2025
  1.0
  20 minutes of waiting for geek squad to answer the phone but nothing....
• SM

  Sharita Miller

  Oct 18, 2025
  1.0
  My experience with Geek Squad inside Best Buy today was horrible. My son had an appointment scheduled for 12:40 PM to have his cracked screen repaired. We live in Conway, and depending on traffic, it’s about a 30–45 minute drive on a good day. When we arrived, an employee asked how he could help us. After explaining that we had an appointment, he examined my son’s phone to make sure nothing else was wrong. Shortly after, my son told me that his appointment had to be rescheduled. When I asked why, I was told that no one was available to repair the phone because the worker had called out. I then asked why we weren’t notified before driving all that way, and the employee seemed completely clueless. I also asked to speak with a manager, but there wasn’t one present. This experience was completely unacceptable and unprofessional. Geek Squad needs to do better with customer communication and staffing, especially when appointments are confirmed in advance.
• BK

  Beata Kinsey

  Aug 14, 2023
  1.0
  They bait and switched me. Sold me a $199.99 total tech membership in May, 2023 which at the time included wall mounting tvs. When I called to set up the appt to schedule the wall mounts in August, 2023, they just so happened to have "changed what is included" in the total tech package and ironically now allowing my tvs is not included. They supposedly sent me an email about this, which they conveniently cannot locate. So I asked for a refund and they want to only refund me $111 because I have had the total tech membership for 3 months (and have never used it!). I still have my receipt and conveniently for them, there is still "nothing they can do". Nothing but a SCAM! I will NEVER buy anything from best buy or geek squad again!

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