Geek Squad

Reviews

• JJ

  J

  Feb 13, 2026
  1.0
  First off i called the store the day prior to ask about an appointment i had planned for today . I repeatedly asked over the phone due to my back glass being cracked if they’d still be able to do the battery replacement and i was told yes over and over then comes to the day of the appointment i was told they were not able to do my phone today due to being backed up regardless of my appointment and due to my back glass they couldn’t do it furthermore. i’m beyond upset this is completely ridiculous honestly horrible service at this geek squad in best buy id take your business elsewhere they’ll tell you false information and not inform you if they are behind and insinuate you to come back another day disregarding your appointment!!
• AW

  Amber Wilson

  Oct 21, 2025
  1.0
  20 minutes of waiting for geek squad to answer the phone but nothing....
• SM

  Sharita Miller

  Oct 18, 2025
  1.0
  My experience with Geek Squad inside Best Buy today was horrible. My son had an appointment scheduled for 12:40 PM to have his cracked screen repaired. We live in Conway, and depending on traffic, it’s about a 30–45 minute drive on a good day. When we arrived, an employee asked how he could help us. After explaining that we had an appointment, he examined my son’s phone to make sure nothing else was wrong. Shortly after, my son told me that his appointment had to be rescheduled. When I asked why, I was told that no one was available to repair the phone because the worker had called out. I then asked why we weren’t notified before driving all that way, and the employee seemed completely clueless. I also asked to speak with a manager, but there wasn’t one present. This experience was completely unacceptable and unprofessional. Geek Squad needs to do better with customer communication and staffing, especially when appointments are confirmed in advance.

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