Best Buy

Reviews

• TP

  thomas pitre

  Nov 16, 2025
  1.0
  I recently visited the Myrtle Beach store to purchase a sound bar for my tv.(Also purchased from best buy). I had several in mind to choose from but unfortunately none of the displays worked. They were the less expensive models. Seems like only the expensive soundbars were working. The salesman that was helping me showed me a Sonos beam sound bar and demonstrated it. I thought it sounded really good so I decided to get this model even though it was more than I was going to spend . When the I told the sales person I wanted it, he grab the bar and walked to the counter. I inquired about the subwoofer and he told me that it was extra. I felt that it was misrepresented in the fact that he didn't tell me that the item was an additional $500 until I inquired about it. He should have told me that at the beginning of the demo. I decided to buy the soundbar anyway and wait on subwoofer. I also asked if it was wall mountable to which he said yes. I get the product home only to find out that you need to purchase a bracket to mount it on the wall. Really upset that he failed to tell me this. I made an additional trip to your to purchase the bracket because your website stated you had it on stock only to be told you don't have. Complete waste of my time. I decided to order the item off the website and it selected same day delivery for an additional $5.00. Well it seemed they must have found it because I got it delivered. I am very disappointed and upset in the service I received in this whole buying experience. Sorry for the lengthy review. Please feel free to contact me if needing more info about this whole experience
• JF

  Janice Fearer

  Nov 9, 2025
  3.0
  Five days with NO laptop!. Appointments in the Myrtle Beach store are so ridiculously days ahead. After having 3 days for a transfer to new Laptop, I was told to make another appt and return to go over new setup and system. Alas, the very young techs are not trained to respect older experienced users or patience to explain on the new systems they o stalled. Twenty five years+ I have paid BB a Geek Squad fee and currently paid $200.to set up this new laptop purchased at BB and 5 days later......no useable laptop. I have had to phone to pay bills...no emails I should be refunded my $200 to find a qualified tech service to perform a timely and usable work needed.
• PP

  Pauly

  Nov 6, 2025
  1.0
  Worst mistake buying my appliances here. Refrigerator came damaged, Washer having issues only 2 weeks after install. Delivery guy with the dreaded hair was rude and seemed like they were rigging connections while his partner was on the phone the entire time here. Never buying anything from here again, completly unprofessional!
• DT

  David Truett

  Oct 18, 2025
  1.0
  i contacted Best Buy chat on 9/30/25 concerning a price match on a Samsung TV we bought and I was told it was approved. I never received the price match so I called on 10/17/25 and was told they do not have a price match record but he could do it for me while I was on the phone. He told me it was approved and I would receive email within 48 hours. I received an email 4 hours later stating I need to go to the store for the price match. I went to store on 10/18/25 and spoke to MJ who I think is in management. She told me she could not price match my TV because they would lose money on it. This is from Best Buy website: Do you match the price if it results in a price being below your cost on a product? Answer: Yes. So long as the price match requested is on an identical product that's immediately available and all other price match criteria are met. I showed this to her and she said that she could not do anything. I am very disappointed in the experience I had when it specifically says they will price match even it they lose money. I don't think I will be going back to Best Buy. I have already reached out to Best Buy via Messenger.
• JJ

  Jabba

  Oct 14, 2025
  1.0
  Here my experience. I have nothing bad to say about the employee but this is the reason company lose customers . Here my timeline . 1. I bought a 2000 computer and signed up for the Best Buy credit card. 2. I brought it home the next day it stop working completely , would not power up. 3. I called customer service and explaining to the person I needed it started over the phone or that I am returning it. She still set up an appointment to get it fixed . Obviously was not listening. 4. I return the computer the following day. 5. That night I am home shopping for something better , I see it on sale on the internet, I try to use my best card credit , failed each time. So I purchase it with my discover. 6. When I went to the store to pick up my new computer I wanted to return it and buy it right back using my Best Buy card. I wanted the 200.00 in points. They said they can do it but I wouldn’t get the sale price. So it was better to keep it on my discover. However now I got screwed out of 200.00 , they lost a customer and Citibank lost customer as well because I will be canceling my best buy credit card. If this is how they treat customers why would I go buy stuff here . This is why Amazon is taking over. I try to buy brick and mortar and I get screwed out of my rewards . Top it off I have an extra inquiry on my credit report for nothing!!!

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