Geek Squad

Reviews

• CZ

  Carol Z

  Feb 18, 2023
  5.0
  Hidden gem with 15 miles of trails (<8' wide, not all paved, some wooden bridges)
• GF

  Gertie Farnum

  Jan 4, 2022
  5.0
  Great at home service from an experienced, professional, friendly technician by the name of Michael
• SW

  stan winfrey

  Mar 29, 2021
  1.0
  Trying to get any help from Best Buy is nonexistent. They have no clue on their products. They need to have a product knowledge program in place.
• JN

  Just Neeks

  Feb 20, 2021
  5.0
  Seems like most of the negative reviews are about mobile phone service and repair. My review is about PC repair. My PC crashed March of 2019 (Windows 10 issue). Signed up for GeekSquad Total Tech Support—they got it back up and running, and they were able to save my data AND back it up on my external hard drive. PC crashed again Nov/Dec of 2020 (Windows 10 again), took it back to GeekSquad, this time, my hard drive was no good. Paid for a new (better) hard drive—installation included w/ my TotalTech subscription, and paid $50 for the in-home service to help me w/ WiFi and extender issues. The in-store staff I dealt with: Shana (check-in) and Michael, were excellent. Michael fixed my PC and was very communicative about everything. Can’t remember the guy I checked out with when I got the PC back, but he was good too. My in-home tech today was Andrew, and he gets 5 stars. He was very communicative—reached out to confirm the appointment the day prior and the morning of. He was patient (answered ALLLL of my questions, and some I didn’t even know I had). And he was very knowledgeable. Definitely not just some random dude who passed CGS1000. I took the time to write this long review because I’d seen before where they were getting a lot of bad reviews, and having used their services for 3+ years, I’ve had nothing but excellent service every single time. My only gripe is the phone system. You CANNOT get through to a human. Apparently the calls are sent to a call center on another planet. Staff has complained to corporate and corporate isn’t doing anything about it.

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