Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,005 reviews
5 stars
1,165
4 stars
419
3 stars
169
2 stars
66
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service experiences, particularly with Geek Squad and corporate support.
Product Knowledge
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were criticized for lack of information and selling inappropriate products.
Inventory Issues
Several reviews highlighted problems with product availability and stock levels, leading to customer frustration.
Store Experience
The store environment received mixed reviews; some customers appreciated the cleanliness and layout, while others found it chaotic and difficult to navigate.
Online Order Issues
Customers reported problems with online orders and pickups, including miscommunication and delays.
- SPStephen Pstrak4 days ago5.0🇺🇸💥😁
- DCDaniel CarlisleNov 15, 20255.0Every employee I saw was very nice and offered to help me.
- DSDee SennNov 1, 20255.0On Friday, 10/31/25, my mother and I went into the Sunset Blvd store with questions about her Tablet. J.K. was so welcoming, knowledgeable, and patient with answering our questions. She is a compliment to Best Buy. Thank you, J.K., for exceptional customer service.
- DPDennis ParkerOct 28, 20253.0I did my best, but I didn't buy anything.
- AUAllie UptonOct 26, 20251.0Just shy of 14 days ago, I purchased a full home computer setup from Best Buy — a tower, dual monitors, and a $60 dual-monitor adapter they recommended. When I got everything set up, the adapter didn’t allow both monitors to function. When I went back yesterday, the employee told me, “You shouldn’t have bought that $60 adapter anyway — you only needed a $14 one.” He also said that since the adapter didn’t work, I should bring in my entire setup (tower, monitors, everything) so they could test the USB ports — and warned me I was close to the 14-day return cutoff. Today (the very next day), I drove back with just the tower and the adapter. They refunded the $60 adapter, and a tech tested my USB ports using a keyboard and said they were fine. I explained that a keyboard doesn’t pull the 3.0 power needed for an HDMI-to-USB adapter, meaning it wasn’t a valid test. He then admitted they had nothing in the store that could test 3.0 strength — even though that’s the type of device I purchased there. So I’m now leaving with a computer that might have defective USB ports, no proper way to test it, and only two days left in my return window. To top it off — when I originally bought this setup, I specifically told the salesperson I’d be working fully remote and using Microsoft Teams daily. He never mentioned that the tower didn’t include speakers, so I got home and discovered I had no sound at all. That’s a basic oversight. I’ve been a long-time Best Buy customer, but this experience has been frustrating from start to finish. Between being sold the wrong adapter, not being told I’d need speakers, and the inability to properly test the hardware I bought, I’ve lost confidence in their technical knowledge and customer support.
Frequently Asked Questions About Best Buy
What products and services can I find at Best Buy in Lexington, SC?
At Best Buy in Lexington, SC, you can shop for TVs, computers, appliances, and more. They also offer expert advice, same-day pickup, and Geek Squad support.
What are the store hours for Best Buy at 5135 Sunset Blvd, Lexington?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does the Best Buy Lexington store offer curbside pickup?
The store offers curbside pickup services to facilitate convenient shopping.
Can I get my electronics repaired at Best Buy in Lexington?
Yes, the store provides service and repair for electronics.
What payment methods are accepted at Best Buy Lexington?
Best Buy accepts debit cards and checks, and does not require cash-only payments.
Is appointment required before visiting Best Buy Lexington?
No, appointments are not required for visiting Best Buy Lexington.
Can I recycle my old electronics at Best Buy in Lexington?
Yes, Best Buy offers electronics recycling services at this location.
What nearby stores can I visit along with Best Buy Lexington?
Nearby stores include Geek Squad for expert tech support, Kinetic by Windstream Store for telecommunications, and PetSmart for pet supplies and grooming.
Are there dining options near Best Buy in Lexington?
Yes, near Best Buy you can find Lean Kitchen Company for health foods, Salsarita's Fresh Mexican Grill for Tex-Mex, and Five Guys for burgers and fast food.
What entertainment or shopping attractions are close to Best Buy Lexington?
Close to Best Buy, you can visit Lexington Pavilion shopping center for retail and dining, Comic Nirvana bookstore for comics and books, and Crumbl Cookies bakery for treats.