Best Buy

Reviews

• WG

  Willie Glover

  Apr 4, 2026
  1.0
  I am about sick in tired of their so call replacement screen program for your phones. It is an absolute joke. Although I have been on the program for a year and a half. I bought the highest quality grade screen protector on the shelf, and the EXTRA money for the “free replacement installation”. I had no problem with them replacing at no additional cost. Conveniently they were out of that brand of screen, so we had to down grade to a cheaper screen protector and get a some refund back “ON A GIFT CARD AT THEIR STORE”. You see where this is going!! As I kept going in the downgrade continues until you’re a the lowest crap they have. Now today I go in after a long break for 6 months to get the screen replaced. NOW they are charging you $8.00 for labor to replace it and they want you to take the cover out the case and turn your phone off. Oh my lord I have no fingernails. How about you do it!! I’ve refused to pay the $8.00 since I didn’t sign up or agree to those terms. The cheap screen protector maybe cost them half of that, like $2.00-$4.00 and then make it back up on your wallet. This is a scam and this big box store doesn’t care 2 cents about taking care of the customer. It all about making the mighty profit!! So so sad, Shame shame I know your name
• AJ

  Angela Jumper

  Apr 1, 2026
  1.0
  This is the worst place to purchase appliances! They postponed delivery for 2 more weeks, 4 hours before they were to be delivered, leavening me with no range or refrigerator right before Easter!!!! Had I had fair warning I would not have already had my old ones removed! Terrible business practice! Do not trust them!
• BG

  Bobby Gildner

  Mar 27, 2026
  5.0
  I’m a little late in leaving my review. Andrew over there at Best Buy sold me a TV recently …you are THE MAN!!! You were so knowledgeable and helpful. I bought the right TV and I love it bro. Anybody over there please find Andrew and tell him Bobby G said thank you!!
• AM

  Ariel Myers

  Mar 23, 2026
  5.0
  Ryan dropped what he was doing and helped me with my items. HE was very kind and professional. Thanks again for talking me into the proper watch and AirPods Ryan!
• MM

  Maggie Moncure

  Mar 21, 2026
  5.0
  We didn't seem to get the email survey that was mentioned by MJ, the associate who helped us, but he certainly deserves 5 stars! He was able to help us with everything we needed efficiently and with a great attitude as well. It was incredibly helpful having MJ's assistance loading our purchases into the car, great customer service!