Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, highlighting individuals like Peter, Kimberly, and Tulio for their exceptional service.
Technical Issues
Several reviews mentioned frustrations with technical problems, including issues with phone upgrades, plan changes, and account management, leading to dissatisfaction.
Store Experience
While many customers had positive experiences, some reported long wait times and confusion regarding the store's status as a corporate or authorized retailer, affecting their overall satisfaction.
Knowledge and Support
Customers frequently noted the staff's knowledge and ability to resolve issues, with many expressing appreciation for the thorough explanations and assistance provided.