Verizon

Reviews

• BF

  Brian Foster

  Dec 28, 2025
  1.0
  74 year old male walks in to their store. Encouraged by lack of vehicles in parking lot this euphoria was confirmed upon opening the door to see no customers!!!! 3 pm on Saturday Dec 27 ….. wow! Then the 6 sitting service representatives engaged in a lively discussion suddenly stop. The silence was deafening. Slowly from the back walks a young lady whose frown was only softened by the cartoon sweat shirt she wore. Intimated the older gentleman holds up a new phone box saying I need help setting up my new phone. The young lady speaks for the first time saying we cannot do that unless we charge you $30 . Shocked the man says he is not comfortable to do this at home . Why is a new fee necessary….silence. I will keep my old phone then responds when one the idle reps shouts that we will charge you for that phone if it is not returned. He looks at her and says I don’t like you … and before his next word interrupting could be heard the store was filled with six voices shouting we don’t care if you don’t care. Then store manager steps forward and takes over the conversation. After a time out the man returned to the store to have them take the new phone back. Then he says there is a $50 restocking fee which stung like an arrow and incredulously the old man says What! The box was never opened and finally when his assistant closely examined the box she exclaimed it was indeed in open. So in the end these 7 people doing nothing were willing to have this man leave offering no assistance. It dawned ton the old retired business consultant thought to himself, no wonder the store is now devoid of customers.
• RD

  Rebecca Delen

  Nov 21, 2025
  1.0
  Worst customer service I have ever experienced. The manager, Emmanuel, and one of his employees took advantage of my 86 year old Grandmother by signing her up for a more expensive data plan, a new phone, a new tablet with a new line, and home internet when she went in to change the payment method on her account. When I went in to see what exactly he sold to her and what could be done to fix this, the manager would not even allow me to completely finish a single question, did not offer any help or explanation, gave me conflicting information than what was online, told me since I was not an authorized user on the account he “should have stopped talking to me a long time ago,” and when I would ask about the information I read on the Verizon website regarding the home internet or new data plan he, personally, sold to my Grandmother the day before, he looked right at me and said, “You know I work here, right?” After holding several management positions over the last decade, I’m stunned that a person so profoundly unprofessional, alarmingly uninformed, and seemingly comfortable preying on naïve customers managed to land any customer facing position, much less a management role. Thankfully, when I called *611, I finally reached a competent agent who verified that the information Emmanuel gave me was completely wrong, and then proceeded to finish all those “impossible” tasks without the slightest issue.
• AM

  Andrew Milford

  Nov 11, 2025
  1.0
  Worst experience I’ve ever had in a store. The guy in charge wouldn’t even look up from his phone to help me. I had ordered a phone online and there were no updates on the order. I had tried to chat online with a representative and couldn’t get an update. I had also tried calling customer support but couldn’t get past the automated part. When I explained the guy just said try again and looked away. I told him I may just go to AT&T and he said good idea.
• PP

  PRATIK PATEL

  Oct 6, 2025
  1.0
  Bed service bed attitude
• KS

  Kendra Shuford

  Sep 29, 2025
  5.0
  I came in the store today and I worked with Hilary. First off, let me say that Miss Hilary was very knowledgable!! She was extremely thorough and left nothing out. Before I went in to upgrade my phone, I already checked the numbers through my Verizon app. Hilary, provided me with the exact same numbers! She had the friendliest smile during the entire transaction and needless to say, I am now the proud owner of a Samsung Galaxy S25 Ultra!! I love my new phone! Please keep Hilary around! She made this one of my BEST experiences at Verizon! Great job Hilary!!!

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