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Brand Certified

Verizon

3.8
(603 reviews)

Business Details

469 Congaree Rd, Greenville, SC
29607, United States
(864) 627-3000

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Greenville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
469 Congaree Rd, Greenville, SC
29607, United States

Hours

Reviews

3.8
603 reviews
5 stars
351
4 stars
53
3 stars
46
2 stars
35
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising staff for being friendly and helpful, while others report rudeness and incompetence.

Long Wait Times

Many customers expressed frustration over long wait times to receive assistance, often exceeding expectations and leading to dissatisfaction.

Billing Issues

Numerous reviews highlighted problems with billing, including unexpected charges and miscommunication regarding fees and promotions.

Staff Knowledge

Several customers noted a lack of product knowledge among staff, leading to confusion and unresolved issues.

Positive Experiences

Despite the negative feedback, there are multiple accounts of positive experiences with specific employees who provided exceptional service.
  • BC
    Ben Cox
    Feb 19, 2026
    5.0
    Norma was awesome today! Gave me 100% attention and was very patient with me. She set up 2 phones and she untangled lots of my messes! Can't thank her enough for all of the help!
  • DS
    David Sheppard
    Feb 6, 2026
    5.0
    Lines are much shorter than the hard wired internet provider. Internet is good, bit it didn't work when I was operating a remote computer from my home to office due to high latency and varying bandwidth. Need hard wire system but they let me return router without penalty Its worth it if you don't operate a remote computer.
  • GG
    GJ
    Feb 3, 2026
    1.0
    Avoid this location at all costs. The staff here are incredibly ignorant, rude, and beyond lazy. Their lack of responsibility is shocking. Many customers check in and wait indefinitely, with several people eventually walking out in frustration. The employees don't even acknowledge you or say hello when you walk in. It feels like they were hired without any training everyone is consistently disrespectful and incompetent. Save yourself the trouble and go somewhere else.
  • CC
    Carter Calhoun
    Jan 2, 2026
    1.0
    Absolutely terrible customer service. I recommend going to any other store.
  • CY
    Cindy Yongue
    Dec 4, 2025
    5.0
    Absolute best. Very friendly and professional. Been with them 26 years, and just got 2 new phones.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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