Customer Service
Feedback indicates a significant divide in customer service experiences, with some praising staff for being friendly and helpful, while others report rudeness and incompetence.
Long Wait Times
Many customers expressed frustration over long wait times to receive assistance, often exceeding expectations and leading to dissatisfaction.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges and miscommunication regarding fees and promotions.
Staff Knowledge
Several customers noted a lack of product knowledge among staff, leading to confusion and unresolved issues.
Positive Experiences
Despite the negative feedback, there are multiple accounts of positive experiences with specific employees who provided exceptional service.