Best Buy

Reviews

• AW

  Andrew Westley

  2 days ago
  1.0
  I purchased an open-box condition TV online on Jan 8 for store pickup at this location, however when I got home I discovered that a wrong and much older TV had been slipped into the box before I purchased. I immediately called Best Buy customer service, and they assured me that the store will be able to make it right by giving me the choice for full refund, or exchange for the exact same model at the same open box condition if available or better condition if not available. Upon returning to the store right after that call, 2 hours after picking up the TV, the store manager informed me he did not have another open-box condition, and would not exchange the TV for the next best available. His reasoning was that the $100 difference in price was too much and they had to protect their profits since the profits were already thin on TVs. He would also not ship an open-box model from another store nearby. As much as that may be true, it was incredibly frustrating to hear at the time. I immediately contacted corporate support again, and I have only received promise that an internal team will investigate and possibly provide an exchange, but it will take 2 to 3 business days. They also confirmed that they cannot email me confirmation of this, so I have no written record anything will be done about this. Due to my eroded trust in Best Buy, that is another concern to hear. I am still waiting for any kind of resolution, but I do not have hope that I can do anything except return for refund and waste my time with Best Buy. This has been an incredibly frustrating ordeal that could have been resolved if the store would accept their mistake and eat the $100, but the manager refused that over protecting the store's bottom line. I am telling all friends and family this story, so that we can all avoid taking the risk of purchasing anything from Best Buy in the future, due to the massive lack in customer attention. You will be treated as a transaction here, and nothing more. Update: After extensive efforts on my part contacting Best Buy customer support, they advised my best action is to refund the TV in store. I just did that, and I purchased a new TV from Amazon instead (free in-home delivery with Prime!). The employees in store were very helpful and polite, and the manager was the only real point of issue in all this. His refusal to make things right has made me forever refuse to be a customer of Best Buy. I will excitedly share this story with family and friends to make sure they avoid Best Buy as well.
• JG

  Jarvis Gambrell

  Dec 18, 2025
  1.0
  I came to this Best Buy to have an iPad added to my AT&T account, and the experience was extremely disappointing. I stood waiting for over 20 minutes just to be acknowledged. When I finally spoke to someone, I was repeatedly told “hold on” with no follow-up or sense of urgency. At one point, I overheard one associate tell another that they weren’t going to help me, which was both unprofessional and uncomfortable. What made it worse was watching multiple customers who arrived after me receive service while I continued to wait with no explanation. In the end, I walked out without getting the iPad added to my account, meaning my visit was a complete waste of time. I don’t want to believe that my skin color played a role in the lack of service, but after observing how the situation unfolded, it’s hard to ignore what I experienced. Overall, this was not a good experience at all, and it left me feeling disrespected and overlooked. I expect better customer service and professionalism from a store like Best Buy.
• KA

  Kimberly Austin

  Dec 17, 2025
  1.0
  I ordered an item online for a Christmas present. It was promised to be delivered the next day for free, which was the appeal for ordering with the lower price point, also on the item. The item was being shipped through Roadie, an apparent division of UPS, but with a contracted workforce similar to DoorDash or something. The day it was to be picked up, Roadie logged that the driver went to the store, but never picked it up. When the item didnt come on time I contacted BB customer service, which is also now contracted out, maybe overseas, but definitely not American... and was told if it was not delivered the next day, they would change it to store pick up. When they didn't deliver, I reached back out and was told it was escalated, and I would receive an email within 1 hour.... never received the email. I finally reached someone through their FB page, and while she was extremely customer service driven was told that I cannot pick the item up at the store even though they are in stock, and I would either have to wait and see what happens with Roadie or cancel the order. I canceled the order.... and after 3 hours of my life lost, a complicated process for everything involved, and now still not having the gift for my child and waiting for a refund from BB, I have simply gone to Wal-Mart and picked it up. Severely disappointed that BB, a store I once valued and enjoyed shopping from and had come to trust to deliver on their goods, has chosen to take the human component out of their customer service... and will not shop with them again.
• RB

  Richard Ballard

  Dec 15, 2025
  1.0
  On Nov 27, 2025, I made an online purchase from Best Buy of a LG Slide-In Gas Range, at what I thought was a good price. I also paid for them to haul away the old range and install the new one. I was told that a team would come on Saturday, Nov. 29 to do the work. They did, indeed, show up with the range, but told me that they couldn't haul away the old one, nor could they install the new one because they didn't know how. So, they put my recently purchased new range back on their truck and drove away. Then followed the NIGHTMARE of interaction with the Best Buy so-called "customer service" department, all the representatives of which were in India since the local store never answers their phone, but transfers all calls to the phone bank in India. After repeated phone calls and online live texts, and waiting on hold as long as 50 minutes, I finally managed to get the service rescheduled to Monday, Dec. 1. I made an in person visit to the local Best Buy store and was told that it looked like everything was set on my account, but they couldn't tell me anything more than what they saw on their screen. The team again showed up with my range, brought it inside, set it down in its box in the kitchen, and told me that they couldn't haul away my old range or install the new one because they did not have the skills to do so!! This was followed by multiple additional calls and texts to the people in India with many promises of fixing the situation; but nothing happened. I made a second in person visit to the local store and this time spoke with a manager who arranged another haul off/installation date for Thursday, Dec. 11. I took off another day from work to be at home to admit the installers, but received a call from the person they sent telling me that he couldn't install the new range because he didn't work with gas. So, a no show. Then came another series of phone calls with the people in India who rescheduled the installation and haul away yet again for Saturday, Dec. 13. Once again they cancelled and didn't show, the FOURTH time!!! If possible I would give Best Buy customer service negative stars instead of just one. I am VERY unhappy with the shoddy treatment I have received from Best Buy and will never purchase anything from them again. Buyer beware!!
• MC

  Melissa Coronel

  Dec 15, 2025
  1.0
  Came in on December 7th and paid for my items via my BB account and credit card. I had to give the associate my SSN and ID to verify the card was mine. The next day, a Walmart credit card is opened in my name, with an email I haven't used in years, a last name I haven't had in over a year, and an address I haven't lived at in over a year.. but conveniently all the same information I haven't changed on BB account. Tried calling the store with no answer, the automation sent me to basic customer service who told me they could not help me and recommended I go to the store in person. I have a job and work hard for my money, I shouldn't have to worry about associates stealing my information then having to take time off work to TRY to get it remedied. Now I have to take more time off to file a police report and file for identity theft. My transaction was completed at 5:18pm for 4 Switch products. BEST BUY MAKE THIS RIGHT.

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