Best Buy

Reviews

• RS

  R S

  Feb 28, 2026
  1.0
  First I was told I could price match to a sale price from the week prior. I had a picture of the online sale price and was told via phone that the manager would match it as it was just a week later AND the week of the sale we had snow and weather issues so it made sense that I missed it. After an hour drive I get there to be told the manager I was supposed to ask for was not in and no one “felt comfortable” doing the price match! Then the 3-4 employees that have come to tell me that they CAN’T do the price match that day ALL tell me to buy today and keep an eye on the price over the next 60 days because I can price match within that timeframe and receive a refund. Great! That saves me from making this a wasted two hour round trip drive. Now-I’ve seen this price drop twice online and been denied the refund twice! First time-“yes, that’s the same item but the SKU is different so we can’t price match”…what? It’s ridiculous that you have the same item with the exact same specs listed with two different SKUs. I was told it’s a system issue so they couldn’t do anything about it. Now the same item with the same SKU is on sale again but they still won’t honor it and provide a refund. The reason this time-now they’re saying my price match was only good for 15 days after purchase! Even though no less than 3 people (including the person who checked me out with my membership) told me I had 60 days. Apparently that’s a different membership than the one I have. You have to PAY for the membership that allows you to price match within 60 days! Do better Best Buy! Everyone is eager to be helpful when you’re spending $1000s of dollars and then suddenly unable to do anything when you need help after the fact. Disappointing and unprofessional on so many levels!
• MM

  Michael Mace

  Feb 28, 2026
  2.0
  Absolutely the WORST customer service there is! Been trying to call Geek Squad for two months now for an issue I'm having with instalation, only to be put on hold for 30 minutes plus before I hang up. Tried calling today with the same issue! Hung up after 35 minutes on hold.
• FM

  futura mille

  Feb 22, 2026
  5.0
  Best Buy is a handy (need it now) option to electronics. They carry several major brands of TVs, speakers, printers and such. Regarding pieces parts for building out, networking, cables and such, this is how I use them. The Best Buy inhouse Insignia brand quality is a solid step above midline and priced accordingly. Ive worked In IT for 28 years and don't mind having Insignia brand elements in my kit setup. Best Buy has an option for almost everything you need in at least three sizes and a couple pricing levels. Eg both 5GB and 10GB 20ft heavy or light shielded network cables. I can order online, wait for available confirmation, and pickup inside or curb side. If I go inside, I end up buying more than was on my list 🙂
• DD

  Daniel DeAngelis

  Feb 12, 2026
  1.0
  This Best Buy doesn't want your money. It definitely shows in the lack of customer service. Showed up for my amp/subwoofer consultation. Yes, I was early. The guy at the computer eating his hot pocket, huffed as he turned around and asked what I wanted. Told him and snapped you know we aren't installing it now. I told him I understood what a consultation meant. We walked out to my car, he looked at my amp and then started back into the shop. Started looking at the computer, walked over to his inventory and threw some piece of a converter at me on the counter. Went back to the computer and looked at it for a while then told me it was $320. I guess being rude and unprofessional is your definition of customer service? I'll take my business somewhere else thank you.
• JS

  John Salcido

  Feb 11, 2026
  1.0
  Ashamed of this place. I drove over an hour away to buy a MacBook but their inventory was so poor. Empty and disorganized shelves everywhere. Might as well shut this place down. The whole purpose of going to a big box store is to get something you need in stock ready to go versus buying it from Amazon. This store has really lost its touch over the years. Wasted at least 20 minutes while I waited on someone to help me just to wait another 15 minutes to tell me they don't have it & hardly carry or have MacBooks on hand. Like bro this is a big box electronics store!!! Thankfully there's an Apple Store 5 minutes away and I got what I needed much faster and with far better service!!! Gladly paid the extra price at full retail at Apple Store versus the poor customer service and inventory you people have!!!

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