Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Florence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
433 reviews
5 stars
213
4 stars
69
3 stars
28
2 stars
24
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unhelpful.
Long Wait Times
Many customers reported excessively long wait times, both for service in-store and for phone support, leading to frustration.
Sales Focus
Several reviews mentioned a strong emphasis on sales over customer assistance, with customers feeling pressured to purchase additional services or products.
Mixed Experiences
While some customers had positive experiences with specific staff members, many others expressed dissatisfaction with the overall service and support.
- AMArmando Martinez MartinezDec 19, 20255.0I pulled up a photo recovery app and it requested to open two more apps and that caused a total difference in operation of phone.It did not function as before,I was unable to fully operate it.I took it to Verizon and show the rep the problem and within 5 minutes,it was as it was before.I thank him and I was gone.
- DMDustin McClainDec 10, 20251.0Be carful here. I was offered a promotion incorrectly in the store to be told after signing a supposed contract that my wife’s phone could be simply moved and paid off. Well almost a year later her phone hasn’t even been ported from the other carrier and all the “promises” weren’t fulfilled. I have been to the store 3x and spent hours on the phone with corporate after the store wouldn’t help and could never get a simple port to work. Needless to say this was a bad idea to switch from spectrum.
- ATAndy TDec 4, 20253.0There were a lot of things that happened that I didn't like. From being misinformed to them deleting my sons phone and putting his number on my new phone and deleting my number when all they were supposed to do was upgrade my phone. Anyway it would have been 0 stars if not for an amazing worker named Linwood M who came in like a Rockstar to save the day. He deserves 10 out of 10 and a raise! I mean a big one. He cleaned up the other workers mistake in less time than it took for him to mess it up! I was upset and he never raised his voice or acted out of character. Linwood stayed professional the entire time. I've been in the store and seen him interacting with others and this man is always nice, helpful, and respectful to all customers. I am so serious when I say please show Linwood that you appreciate his hard work in a meaningful way. He is one of your biggest assets.
- KCKatara CNov 19, 20255.0Carvin was very helpful, professional, knowledgeable, phenomenal, and efficient.
- DSDerek SmithOct 14, 20252.0Been a customer for 15 years. Wanted to get a quote on a new phone. They don't sell Motorola Phones. They only sell Apple, Google and Samsung at the store. Talked to a CSR about the Google 10plus. He told me I needed to change service plan added insurance on both phones. Use Verizon as my ISP. All in all my bill when from $xxx to over $250 for two and Internet. And that is with my military discount. Walked out of Verizon a very unhappy customer. Time to regroup.
Frequently Asked Questions About Verizon
What are the operating hours for Verizon store in Florence?
The Verizon store in Florence is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment at the Verizon Florence location?
Yes, you can schedule an in-store appointment through their website or the My Verizon app for convenient service.
What brands of smartphones does Verizon Florence offer?
Verizon Florence offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
Does Verizon Florence offer options for in-store pickup and delivery?
Yes, they offer in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products are available for business customers at Verizon Florence?
The store offers business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
What payment methods are accepted at Verizon Florence?
Verizon Florence accepts paychecks, debit cards, and mobile NFC payments; they do not require cash only.
Is Verizon Florence involved in selling used goods or providing device repair services?
Verizon Florence sells used goods but does not offer device repair services.
What nearby restaurants can I visit before or after shopping at Verizon Florence?
You can enjoy a meal at nearby places like Red Bowl Asian Bistro for Japanese cuisine, Arby's for fast food sandwiches, and Red Lobster for seafood dining.
Are there any nearby automotive services near Verizon Florence?
Yes, customers can find automotive services nearby such as Valvoline Instant Oil Change, Murphy USA gas station, Caliber Car Wash, AutoZone Auto Parts, and Discount Tire for maintenance and repair needs.
What nearby recreational activities are close to Verizon Florence?
Visitors can explore The Florence Rail Trail for hiking or enjoy some fun at Skateland USA, a local roller skating rink, both convenient to visit near the Verizon store.