Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Florence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
429 reviews
5 stars
210
4 stars
69
3 stars
28
2 stars
24
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their assistance.
Wait Times
Numerous reviews highlight excessively long wait times, often exceeding an hour, leading to frustration among customers.
Sales Focus
Several customers expressed dissatisfaction with the store's focus on sales rather than providing helpful service, feeling pressured to make purchases without adequate support.
Store Experience
The store environment received mixed reviews, with some customers noting cleanliness and organization, while others criticized the lack of adequate staffing and the need for appointments.
Technical Support
Customers reported issues with technical support, particularly regarding phone troubleshooting, with many feeling that the store was not equipped to handle their problems.
- KCKatara C4 days ago5.0Carvin was very helpful, professional, knowledgeable, phenomenal, and efficient.
- EBeric BetkerOct 19, 20251.0I was I'd there and they still did not believe me
- DSDerek SmithOct 14, 20252.0Been a customer for 15 years. Wanted to get a quote on a new phone. They don't sell Motorola Phones. They only sell Apple, Google and Samsung at the store. Talked to a CSR about the Google 10plus. He told me I needed to change service plan added insurance on both phones. Use Verizon as my ISP. All in all my bill when from $xxx to over $250 for two and Internet. And that is with my military discount. Walked out of Verizon a very unhappy customer. Time to regroup.
- MIMelissa ISep 16, 20255.0Ty'Esha was great to work with. She was so patient with my questions.
- MKMs KayeCSep 12, 20254.0The clerk was quick to explain that the network was down across the US
Frequently Asked Questions About Verizon
What are the operating hours for Verizon store in Florence?
The Verizon store in Florence is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment at the Verizon Florence location?
Yes, you can schedule an in-store appointment through their website or the My Verizon app for convenient service.
What brands of smartphones does Verizon Florence offer?
Verizon Florence offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
Does Verizon Florence offer options for in-store pickup and delivery?
Yes, they offer in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of products are available for business customers at Verizon Florence?
The store offers business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
What payment methods are accepted at Verizon Florence?
Verizon Florence accepts paychecks, debit cards, and mobile NFC payments; they do not require cash only.
Is Verizon Florence involved in selling used goods or providing device repair services?
Verizon Florence sells used goods but does not offer device repair services.
What nearby restaurants can I visit before or after shopping at Verizon Florence?
You can enjoy a meal at nearby places like Red Bowl Asian Bistro for Japanese cuisine, Arby's for fast food sandwiches, and Red Lobster for seafood dining.
Are there any nearby automotive services near Verizon Florence?
Yes, customers can find automotive services nearby such as Valvoline Instant Oil Change, Murphy USA gas station, Caliber Car Wash, AutoZone Auto Parts, and Discount Tire for maintenance and repair needs.
What nearby recreational activities are close to Verizon Florence?
Visitors can explore The Florence Rail Trail for hiking or enjoy some fun at Skateland USA, a local roller skating rink, both convenient to visit near the Verizon store.