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Verizon

3.8
(655 reviews)

Business Details

(843) 673-0300

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Florence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2411 David H Mcleod Blvd, Florence, SC
29501, United States

Hours

Reviews

3.8
655 reviews
5 stars
365
4 stars
80
3 stars
37
2 stars
35
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unhelpful.

Long Wait Times

Many customers reported excessively long wait times, both for in-store service and for phone support, leading to frustration.

Sales Focus

Several reviews noted that the store staff seemed more focused on making sales than on providing assistance or resolving customer issues.

Mixed Experiences

While some customers had positive experiences with specific employees, many others expressed dissatisfaction with the overall service and support.
  • AM
    Armando Martinez Martinez
    Dec 19, 2025
    5.0
    I pulled up a photo recovery app and it requested to open two more apps and that caused a total difference in operation of phone.It did not function as before,I was unable to fully operate it.I took it to Verizon and show the rep the problem and within 5 minutes,it was as it was before.I thank him and I was gone.
  • DM
    Dustin McClain
    Dec 10, 2025
    1.0
    Be carful here. I was offered a promotion incorrectly in the store to be told after signing a supposed contract that my wife’s phone could be simply moved and paid off. Well almost a year later her phone hasn’t even been ported from the other carrier and all the “promises” weren’t fulfilled. I have been to the store 3x and spent hours on the phone with corporate after the store wouldn’t help and could never get a simple port to work. Needless to say this was a bad idea to switch from spectrum.
  • AT
    Andy T
    Dec 4, 2025
    3.0
    There were a lot of things that happened that I didn't like. From being misinformed to them deleting my sons phone and putting his number on my new phone and deleting my number when all they were supposed to do was upgrade my phone. Anyway it would have been 0 stars if not for an amazing worker named Linwood M who came in like a Rockstar to save the day. He deserves 10 out of 10 and a raise! I mean a big one. He cleaned up the other workers mistake in less time than it took for him to mess it up! I was upset and he never raised his voice or acted out of character. Linwood stayed professional the entire time. I've been in the store and seen him interacting with others and this man is always nice, helpful, and respectful to all customers. I am so serious when I say please show Linwood that you appreciate his hard work in a meaningful way. He is one of your biggest assets.
  • KC
    Katara C
    Nov 19, 2025
    5.0
    Carvin was very helpful, professional, knowledgeable, phenomenal, and efficient.
  • EB
    eric Betker
    Oct 19, 2025
    1.0
    I was I'd there and they still did not believe me

Frequently Asked Questions About Verizon

What are the operating hours for Verizon store in Florence?

The Verizon store in Florence is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Can I schedule an in-store appointment at the Verizon Florence location?

Yes, you can schedule an in-store appointment through their website or the My Verizon app for convenient service.

Brand Certified Facts from Verizon

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