Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Product Availability
Customers expressed disappointment with the limited selection of products, particularly in specific categories like cameras and appliances.
Store Condition
Several reviews noted that the store appeared unkempt and poorly stocked, with some describing it as looking like it was closing down.
Order Fulfillment Issues
Multiple customers reported problems with order fulfillment, including delays and issues with preorders, leading to frustration.
Checkout Experience
Many customers experienced long wait times at checkout, with some leaving without making a purchase due to lack of assistance.
BT
Brenda Townes
Dec 31, 2025
2.0
Rude employees and it's very difficult to get help on this store. This is my second visit and the same experience.
JR
James Richardson
Dec 31, 2025
1.0
People are slow, takes them forever to get an answer for something thats in stock, but can NOT find... WTH??
NJ
noah jenkins
Dec 18, 2025
3.0
The last several times ive been here, even before the holidays, there has been an extremely long delay in service, waiting around for long periods of time before anyone can help. The selection is also more slim than it used to be.
AA
Amanda
Dec 17, 2025
1.0
I ordered an iPad on 11/25/25 and the website kept telling me it was delayed. On 12/16/25, because I had not heard from them, I went to check on the status of said iPad and was told that there was a mix up at the warehouse and that I would not receive the iPad. Because I paid with PayPal, the money was deducted from my account at the time of purchase. There was a similar iPad in store, but the store manager said that he couldn't swap it out and I would have to pay for it then and wait for PayPal to refund me the money I paid for the first one. His only solution was for me to get a store credit card or pay an additional $800.00 out of pocket. This was a Christmas gift and now I likely wont be able to find one like I originally purchased this close to Christmas.
JJ
Julia
Dec 15, 2025
5.0
I had issues with a preorder that never came in and Debbie was the person at customer service that helped me. She was SO wonderful!! Best Buy almost lost a customer today but because how nice and helpful Debbie was, I will be back!!
This Best Buy store is located at 2701 David H McLeod Blvd, Ste 47, Florence, SC 29501, USA.
What are the operating hours for Best Buy in Florence, SC?
Best Buy in Florence is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What types of products can I find at Best Buy in Florence?
You can shop for TVs, computers, appliances, and more at this Best Buy location.
Does this Best Buy offer curbside pickup?
Yes, this Best Buy location offers curbside pickup service.
Can I get repair services at this Best Buy?
Yes, the Florence Best Buy offers service repair through Geek Squad support—no appointment required.
What payment methods are accepted at Best Buy Florence?
Best Buy Florence accepts debit cards, checks, and does not require cash-only payments.
Is there recycling for electronics available at this Best Buy?
Yes, this Best Buy location provides electronics recycling services.
What nearby shopping options are available around Best Buy Florence?
Nearby shopping options include Magnolia Mall, Forever 21, The Children's Place, and Old Navy—great for combining your electronics shopping with clothing and accessories.
Are there dining choices close to Best Buy Florence?
Yes, nearby dining options include ING Pizza and Flori Roberts By:Mrs. Bea where you can enjoy a meal before or after your visit.
How can nearby places assist with my visit to Best Buy?
Nearby attractions like Tilt Studio Magnolia offer entertainment, and Wells Fargo ATM is convenient for cash needs when visiting Best Buy.