Best Buy

Reviews

• AF

  Ashley Frye

  Nov 1, 2025
  5.0
  Everyone is helpful and friendly. If they don’t have it in stock, they’ll order it and have it shipped to you.
• DD

  Demikia dj

  Oct 31, 2025
  1.0
  When I tell you my husband and I are going through HELL trying get our washer we already paid for. Getting the run around about a washer you paid for when they have your money is crazy!!! We will NEVERRR in our entire life purchase anything concerning Best Buy again. We saw a washer online and ordered it on 10/25/25 solely because it said we could pick it up in a hour ($518). We get to best buy and the guy says we thought we had a washer in the back for you but when I went to pull it I noticed it had detergent all in it and dents were all over it. So he says Do you want me to cancel your order my husband says yes. The guy says oh by the way its saying in progress right now meaning the money wasnt taken. The money wouldn't have been taken unless you completed the whole transaction and received your washer. We find out on Tues 10/28 that order was never canceled and our money was taken!! So I called the best buy num. The guy on the phone says it was never canceled do you wanna cancel now? Because if not your washer will be in for pick up for SURE Thursday 10/30. So o said fine we'll get it if its gone be there for certain Thursday....My husband and I wait alllll day Thursday. Get to best buy at 7p.m. All We got was more excuses but still no washer. They gone tell us the site was suppose to say it would get delivered to the store on the 30th and we were supposed to pick up on the 31st and they were sorry that the site gave us confirmation to PICK UP our washer on the 30th instead of the 31st... Now here we are it's after 5:00 on the 31st and still haven't heard anything bout our washer. So i just decided to call and the customer service rep said the washer was never delivered to the store😡😡. The rep said If we cancel we have to wait 7-10 days to be refunded. So suppose that was the only money we had to go towards a washer. Then we would either have to wait until best buy get done playing in our face not caring and finally give us our washer we paid for almost a week ago. Or get the money back and have to wait over a week to be refunded and then try to find another washer. Either way it's a lose lose because God only knows when we will receive our washer that they have our money for. And if we get a refund it will be over a week before we get it to put towards another washer. If we get a refund it will take over a week so best buy will be sat us back 2 weeks without a washer becauseof their foolishness. ...1 mistake is understandable but at this point this isn't a misunderstanding its just complete neglect towards their customers. And that's not right!!! But there wasn't any confusion about them taking our money!
• DS

  Derek Smith

  Oct 14, 2025
  2.0
  Customers Service Rep was so busy talking to friends that I left and walked around in the Mall and came back and he was still w the same friend talking like nobody else was in the store. I did get some help 😁. From a different CSP and was very knowledgeable about the Gaming. Console
• JH

  Jeffrey Hancock

  Sep 20, 2025
  4.0
  They have a lot of geek / nerd stuff if u know what u looking for somebody can definitely help you
• AP

  American Pride3

  Aug 25, 2025
  1.0
  Well walked in to buy a tablet and accessories and was highly disappointed. I was told I couldn't look a tablet because they didn't have a display model and would have one available several days from now. Well I don't have several days worth of time to go back and forth until they have a display model. So I will spend my $500.00 somewhere else. Great job Florence Best Buy keep up the great work. So got a generic answer back. They said sorry we try to keep in stock. Well Best Buy it was in stock but the employee wouldn't bring me one. So what is the excuse now. Let me guess I'm sorry but we don't keep good employees at our stores and we would love to help you in the future. You have the item a few of them actually but the employee would rather play on his phone and talk about a display they didn't have instead of bringing me the item I told him I was there to purchase.

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