Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unresponsive.
Product Availability
Customers expressed frustration with product availability and stock issues, particularly with appliances and display models.
Store Condition
Several reviews noted that the store appears run down and in need of cleaning or updating.
Delivery Issues
There are complaints regarding delivery delays and miscommunication about order statuses, leading to customer dissatisfaction.
Positive Experiences
Despite the negatives, many customers reported positive experiences with specific employees who provided excellent service.
SH
Serious Therapy Homestead
Jan 30, 2026
5.0
Went here this last time to do a doordash order and the workers were great help to get me in and out quick and easy
CR
Craig Richer
Jan 15, 2026
4.0
This location is clean, the staff are friendly and very helpful. At this time this location is still selling their computers at pre memory cost prices till their existing stock is out.
SS
Sasuto
Jan 13, 2026
1.0
Last week I went and got a PC with my family. The associate asked if I wanted it delivered or set for pick up in store, due to no one being at the house we chose in-store pick up. Fast forward to the day where we're supposed to get it and FedEx leaves a note on our door and says that we weren't there for the delivery. Confused, I call Best Buy and FedEx, 1 says call the shipping company, the other says call the delivering company. We go to the store we originally set for pick up and customer service says that the associate made a mistake and that there's nothing they can do. We just have to be there for the delivery, which has been delayed for a day due to a mistake not even made by us. I understand that it's just a day, but if the mistake hadn't been made on Best Buys side then I'd have my PC and they'd have a happy customer.
1 star because the associate was nice, delivery was surprisingly fast and customer service didn't stray away from saying it was their fault.
LM
Leola MOSES
Jan 13, 2026
5.0
They know exactly what they are doing to help you,and they did,just give them a try along with the prices of very reasonable
BT
Brenda Townes
Dec 31, 2025
2.0
Rude employees and it's very difficult to get help on this store. This is my second visit and the same experience.
This Best Buy store is located at 2701 David H McLeod Blvd, Ste 47, Florence, SC 29501, USA.
What are the operating hours for Best Buy in Florence, SC?
Best Buy in Florence is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What types of products can I find at Best Buy in Florence?
You can shop for TVs, computers, appliances, and more at this Best Buy location.
Does this Best Buy offer curbside pickup?
Yes, this Best Buy location offers curbside pickup service.
Can I get repair services at this Best Buy?
Yes, the Florence Best Buy offers service repair through Geek Squad support—no appointment required.
What payment methods are accepted at Best Buy Florence?
Best Buy Florence accepts debit cards, checks, and does not require cash-only payments.
Is there recycling for electronics available at this Best Buy?
Yes, this Best Buy location provides electronics recycling services.
What nearby shopping options are available around Best Buy Florence?
Nearby shopping options include Magnolia Mall, Forever 21, The Children's Place, and Old Navy—great for combining your electronics shopping with clothing and accessories.
Are there dining choices close to Best Buy Florence?
Yes, nearby dining options include ING Pizza and Flori Roberts By:Mrs. Bea where you can enjoy a meal before or after your visit.
How can nearby places assist with my visit to Best Buy?
Nearby attractions like Tilt Studio Magnolia offer entertainment, and Wells Fargo ATM is convenient for cash needs when visiting Best Buy.
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