Best Buy

Reviews

• JA

  Jose Albert

  1 day ago
  5.0
  This last week I bought three kitchen appliances. Robert Garcia’s Expertise in guiding me Throughout the many choices and selections throughout the store. He is extremely professional, and I will certainly return for any future appliance needs. Thank you very much.
• JD

  John Doe

  Nov 11, 2025
  5.0
  I had a great experience at this Best Buy! I had to take my laptop in for some repairs, and the two (2) Geek Squad technicians I dealt with were absolute pros! They were very friendly, asked me a few basic questions, and then had me out the door in a couple of minutes. When my laptop was ready to be picked up, they were equally as curious, told me to let them know if I had any further issues, and again had me out the door in a couple of minutes. Based on my experience, I’d highly recommend this Best Buy and their Geek Squad for any laptop repairs!
• DR

  Dalya Rasheed

  Nov 8, 2025
  1.0
  I had a very disappointing experience at this Best Buy. We purchased a gaming PC that was supposed to include a keyboard and mouse — that’s exactly what the employee told us at the time of purchase. When we got home, we found only the PC in the box. We had to take a long trip back to the store to resolve the issue. Unfortunately, the manager, Alex Cook, was extremely rude and unprofessional. At first, he denied that the package included a keyboard and mouse. When my son told him that his own employee had confirmed it does come with them — he looked at us and instead of apologizing, he raised his voice at us and said, “People make mistakes.” There was no respect or courtesy, and he even yelled at us in front of other customers and told us to go and return it. It really seems like they only care about making a sale, even if it means giving false information to customers. This kind of behavior is unacceptable, especially from a manager. Alex Cook does not represent the good customer service that Best Buy should stand for. We left feeling disrespected and very disappointed.
• SD

  Sam Derrick

  Nov 7, 2025
  1.0
  Their geek squad is the worst anywhere. I don't think they did anything to fix my computer. It came back with 1 in of dirt on bottom. They could not tell me that they installed windows 11.they said they did not know. I asked for a manager in store and they said not one? They gave me a card and for 3 days after about 30 calls after I called my credit card co to get money back DO THIS CALL ANY no that says best buy and you will get their main office in the Philippines Even their corporate office you will get Philippines. I will never use their geek squad again
• VV

  Vanessa

  Oct 30, 2025
  5.0
  🙌👏💕Oh my sweet Heavens! What an absolutely incredible experience I had here today (10/30/25). I had a scheduled appointment this morning with this stores Geek Squad. When I first walked through their doors, I was greeted in such a friendly manner by a gentleman named Scooter. I then proceeded to the Geek Squad section where I was assisted by a most PHENOMENAL lady named Kris. Along with being very kind and welcoming (also has the most beautiful smile) she was quite knowledgeable and took the needed time to ensure that I was fully knowledgeable about the steps and process of my repair. To say that she EXEMPLIFIES what EVERY Co./Corp wishes to have in their employee would simply be an understatement. * I also especially took mental note that as busy as the Geek Squad was (and they are indeed BUSY), she never made me feel rushed nor “discounted” and treated me only as a valued consumer. She simply stated could be used as a measuring stick by which all employees are measured. When I returned later this afternoon to pick up my phone, I was again greeted in such a welcoming and friendly manner by the fabulous Scooter!!! His actions proved that he is consistent all day welcoming all of Best Buy‘s customers. (And what a wonderful way to enter an establishment 🥰…Certainly sets a positive tone) I again headed to the Geek Squad section where the very friendly, helpful and knowledgeable Anna went and retrieved my phone and had me sign the required final papers. This experience has left me with such positive thoughts and with the knowledge going forward that I will only shop/get repairs in this specific and particular location. Kudos to these 3 who truly went above and beyond in providing the very BEST 🥇customer service experience one could ever hope for!!! Thank y’all from the bottom of my heart ❤️.

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