Geek Squad

Reviews

• WS

  William Schaller

  Jun 11, 2025
  5.0
  Absolutely! Here's a polished, glowing review you can post on Google, BestBuy.com, or even email to their store manager: ⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Experience with Vivian at the West Ashley Geek Squad I cannot say enough wonderful things about Vivian at the West Ashley Best Buy Geek Squad. She completely transformed the way I work by figuring out a complex issue with my computer and seamlessly syncing it with my phone. What seemed like a frustrating tech challenge became a total game-changer thanks to her expertise. Vivian was not only incredibly knowledgeable, but also kind, patient, and genuinely thoughtful. She took the time to understand my needs, and her calm, confident approach made me feel totally at ease. The improvements she helped implement have made my entire workflow more efficient—and honestly, she made my whole life better. Vivian is a rare gem in customer service, and I’m so grateful for her help. Best Buy is lucky to have her on the team. Thank you, Vivian!
• FC

  Fleming Comm

  May 24, 2021
  1.0
  Called them 2 times. Never reached an agent that was in the United States. The 1st person I spoke with put me on hold and never came back. The 2nd person was of no help and told me I needed to call the HP computer company.
• FK

  Franziska Koch

  Feb 8, 2021
  1.0
  Worst experience in my life. I would give 0 stars if possible. I sent in my camera to get it fixed early December. No updates on the tracking number for over two weeks. I finally call 6 weeks after sending it in and they tell me that they are just waiting for approval for an ridiculous high amount. I canceled and it took another 3 weeks, 4 calls and two trips to get it finally back. Guess what, the body was damaged and all I received was a refund of the shipping cost. I should have gone with canon right away. Never, ever again!!!
• BC

  Brian Carstens

  Jul 21, 2016
  1.0
  I have an annual service agreement with Geek Squad and tried to schedule an appointment for an agent to visit my home to assist me with my wireless network system at home. Now I am being told that they do not have agent for our area anymore and that I have to try another third party provider. When I asked about the annual service fee that I am paying for a service that is basically non-existent I was told by the customer service agent that there is nothing that she could do about it.

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