Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Charleston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
381 reviews
5 stars
186
4 stars
52
3 stars
37
2 stars
25
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive, particularly when addressing issues or questions.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for lack of expertise and providing incorrect information.
Wait Times
Customers frequently mentioned long wait times, with some waiting over an hour without being assisted, leading to frustration.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers having positive interactions while others faced significant issues.
- CVCW VJan 5, 20261.0The 1 star reviews for this store on Sam Rittenberg are accurate. I had a nightmare experience with this location trying to get a new phone. Long story short I dealt with some blonde girl who kept talking about how attractive she is, and how people are jealous of that, and how she “hits all of her numbers”. Lots of inappropriate conversations between store associates while the store was filled with customers. Very obvious that the only thing cared about here is sales commissions. And heaven forbid you go in there with a problem that doesn’t involve purchasing a new phone because they will look at you like you have 3 heads and scoff the entire time they are “helping”.
- AAAllisonJan 2, 20261.0The employee could not have been more disinterested to help me. He was disrespectful and rude.
- JKJustin KopaczDec 21, 20251.0Asked for bathroom code and the guy in the grey (looked like manager) never gave it to me and ignored me. Was going to buy a new iPhone but didn’t want one after that.
- MMMelinda MenkeDec 7, 20251.0It was horrible. Bought a new phone but they were not helpful. Very rushed. They really were not nice. i’m handicapped but they made me chase after them even though i had an appointment. Irritable about questions. Will only buy from Apple in the future. i’m still not able to get texts from Verizon. Don’t go here!
- WGWayne GloverDec 2, 20251.0Went to get a new phone and the gentleman changed by plan without my permission. Unfortunately for me, I was on a plan that doesn’t exist anymore and so now I have to pay a higher rate! Update: Filled out form as was instructed below. Nothing happened. Guess I will seek out a new carrier.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Charleston?
The Verizon store in Charleston is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products does the Verizon Charleston store offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for in-store service at Verizon Charleston?
Yes, you can schedule an in-store appointment online through their website for personalized service.
What delivery and pickup options are available for Verizon Charleston customers?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which mobile phone brands are sold at the Verizon Charleston store?
The store sells popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Charleston store accept debit, check, and mobile NFC payments?
Yes, the store accepts debit cards, checks, and mobile NFC payments. Cash-only payments are not required.
What mobile and internet services does Verizon provide at the Charleston location?
Verizon offers mobile plans, wireless internet plans, and voice plans at this store.
What are some nearby places of interest near the Verizon Charleston store?
Nearby places include Citadel Mall for shopping, Starbucks for coffee, and the Charleston Planetarium for family entertainment.
How can customers combine visits to Verizon and nearby shopping centers like Citadel Mall?
Customers can easily visit Verizon to buy or pick up their devices and then enjoy shopping or dining at Citadel Mall, which is located nearby.
Are there health and wellness options near the Verizon store in Charleston?
Yes, nearby health locations include Aspen Dental and Benchmark Physical Therapy for dental and physical therapy services.