Best Buy

Reviews

• SB

  Sarah Brewer

  Nov 16, 2025
  5.0
  Picked up my Samsung Frame TV at Best Buy and had an awesome experience. Allie helped me out and made everything quick and easy. Super happy with the purchase!
• ER

  Eric Richardson

  Nov 14, 2025
  5.0
  Your team handled the release of the new tcg today flawlessly. Thanks for making it an easy process.
• MR

  Madelyn Rader

  Oct 29, 2025
  1.0
  They left an allen wrench in my espresso machine grinder (pic below). I originally had an issue with my Breville and they resolved it (thank you Carly, you were so nice)-however the team's lack of attention ultimately destroyed my Breville ($800 espresso machine). They also do not answer the phone and when they finally did, they gave me no resolution to the issue that they created. I called corporate and they also failed at helping me. Do not go here.
• MP

  michael putiri

  Oct 25, 2025
  1.0
  This was a few years. I had a 75 inch LG smart TV installed by their techs. Today, I'm moving the TV across the room. As I'm taking the mount off the wall, I find that they only used two lag bolts on the left sode to attach it to the wall. On the other side they used simple machine screws. Here's the kicker. Not a single one was screwed into the studs. The tv was sagging slightly. I can't believe it stayed up. I wouldn't use these clowns to hang a picture in the future.
• DP

  Dione Ponders

  Oct 13, 2025
  2.0
  My TV was sold to us broken. I live 2.5 miles away from the Best Buy location. I chose to pick up curbside. Made it home and my daughter plugged it in and the screen was shattered plus the frame of the TV bent so we immediately put the TV and the accessories back into the box for return. I wasn’t able to come back to bring it back that night because I work remotely and had to clock in soon, or the next morning because I started work earlier than Best Buy opened. I started the return online the day of and hour after buying the TV. I was given until Oct 24 to return the TV online but on Oct 11, I was able to come back to the store to return the tv. Once we scanned the return barcode they took the TV in the back and after 5 minutes, the young woman came back to tell me that because of store policy they would not honor the return. I was so confused. How could they sell me a broken TV and refuse to take it back or give me the money back? I then asked to see a manager. A young man then came out and with a smirk on his face said that in all his time working he has never seen a TV that damaged and that they will not honor the return or replacement. I could not believe the way that I was being talked to or handled as a customer. I felt accused of lying, as if we broke the TV ourselves and wanted a free handout. He then tried giving me the TV back without the box or the accessories and I had to tell him no sir please go get my box and things that came along with it. I then walked out of the store very confused and feeling like I had been scammed by Best Buy after being a loyal customer for many years.

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