Verizon

Reviews

• QM

  Quinn McCulley

  3 days ago
  1.0
  By far the worst experience my husband and I have ever had at a Verizon location. All thanks to our salesperson, Tony. We came in for our 2pm appointment on Saturday around 10 minutes early and we were helped right away…great! Right? I wish. I waked in with a simple request, a new iPhone as mine was no longer working. I understood my phone was not paid off and had to be before getting a new one financed, but that was our first roadblock. “You can’t upgrade your phone early if the screen is cracked” Tony said. No alternatives, no options, just that I couldn’t upgrade. Couldn’t I pay off my phone and then just…get a new phone? Couldn’t I just…purchase a new phone? So…we asked. “Oh, yeah, if you wanted”…okay??? My phone is broken?? I don’t just want an upgrade, I NEED a new phone. “Okay…what phone do you want?” I tell him, he goes to unlock the safe, cool cool cool now we’re moving. Then, we move onto actually getting into my account and we’ve hit another roadblock, my sim is locked. That is all we are told, “Oh, man, your sim is locked, we aren’t going to be able to upgrade it with it locked” …oooooookay? Is there a way to unlock it? This can’t be unfixable. But this is all we are told. So we ask. “Yeah, but it takes, like, 15 minutes…” Again. I NEED a phone. I’ll wait the 15 minutes. So, we google how to turn it off, because this guy can’t tell us for some reason, and eventually figure it out and get it turned off. Now to wait the 15 minutes. I asked if they had a bathroom and they said no, but we could walk to the pet store next to it in the plaza and use theirs. Tony told us that he had our phone out and ready to go so it should be smooth sailing after that 15 minutes was up and we should be out of there soon after, so during that 15 minute wait, while we were still fully being helped by Tony, we walked over to the pet store to use their bathroom. By the time we came back, around 8 minutes had passed, I know this because I got a text when the sim got unlocked and the 15 minutes began and I checked to see how long my husband, Tony and I would have to wait until it was done. When I walk in, to my surprise, Tony looks straight at us and asks us to check in at the front. Check in? We were literally just here, and YOU were helping us? You have my phone in the back, smooth sailing after that 15 minutes right? But no! Tony is now not just helping, but flirting with, an entirely different person. In fact, TWO people seemed to be helping this woman at the same time. The 15 minutes came and went, then it was another 20, then 30, finally after 45 minutes of watching Tony flirt and fail he came walking back over to us, no apology for the wait, no anything. I had to remind him what phone I was getting, I thought he had it?? Either way, he grabs it, comes back out, and lo and behold, unlocking the sim didn’t work, so we are going to have to wait another 15 minutes. Could we have not waited that other 15 minutes…3 times over already hadn’t we known it didn’t work?? I was no longer having it, and me and my broken iPhone left the store. Not to mention, during the 45 minutes we were waiting I overheard two other employees speaking to each other about how they were upset that someone had “squeezed their way” in between their trucks in the parking lot and they began talking shit about the driver of that car, that driver happened to be myself. I wish I was making this whole thing up. I’ve never written a bad review in my life but this was so awful I couldn’t help it. If you’ve made it this far, we left this Verizon and went to the other one on Bald Hill and funnily enough, was helped by another Tony!! This location was AMAZING and we were in and out with a new phone all set up within an hour. Go here instead I promise.
• CD

  Chris Devine

  Feb 1, 2026
  5.0
  Chris Rogers at this store went above and beyond helping me navigate the transferring of my number from an old commercial to a consumer account. Super helpful staff here. Would use them again.
• LP

  Luis Pichardo

  Jan 14, 2026
  3.0
  Be careful with the offers, they offer you something and the bill shows a different outcome.
• LN

  Lisa Nazarian

  Jan 6, 2026
  1.0
  Terrible experience at this location purchased a new phone and still not working. Employees have the worst attitude and extremely rude . I will be returning the phone and taking my business elsewhere. The wirkers there need to be retrained on how to deal with customers.
• AF

  Alex Ferolito

  Dec 1, 2025
  5.0
  We had an issue with an iPhone through Verizon. We had to come into the store just about 4 times in 2 weeks to get it fixed. Everybody in this store has the patience of an angel. Over the two weeks we were helped by Jossalynn, Ricardo, Tony, Ryan, and Edward. Every single one of them is incredible.