Verizon

3.6
502 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Warwick for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
399 Bald Hill Rd, Warwick, RI
02886, United States

Hours

Reviews

3.5
361 reviews
5 stars
150
4 stars
71
3 stars
36
2 stars
20
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and inadequate service.

Sales Tactics

Customers expressed frustration with aggressive upselling and misleading information regarding pricing and promotions.

Technical Support

Several reviews highlighted issues with technical support and device handling, leading to customer dissatisfaction.

Positive Experiences

Despite negative feedback, some customers reported excellent service and knowledgeable staff, particularly in resolving issues.
  • LN
    Lisa Nazarian
    6 days ago
    1.0
    Terrible experience at this location purchased a new phone and still not working. Employees have the worst attitude and extremely rude . I will be returning the phone and taking my business elsewhere. The wirkers there need to be retrained on how to deal with customers.
  • AF
    Alex Ferolito
    Dec 1, 2025
    5.0
    We had an issue with an iPhone through Verizon. We had to come into the store just about 4 times in 2 weeks to get it fixed. Everybody in this store has the patience of an angel. Over the two weeks we were helped by Jossalynn, Ricardo, Tony, Ryan, and Edward. Every single one of them is incredible.
  • EF
    Emery Family
    Nov 22, 2025
    1.0
    I had a terrible experience at this Verizon location. I came in planning to transfer my service but the sales rep I interacted with was extremely rude and kept interrupting me while I was trying to explain what I needed. Instead of feeling helped or welcomed, I left feeling upset and frustrated.
  • JY
    John Young
    Oct 11, 2025
    5.0
    Ghana s25 Plus for a great price on a new line
  • DG
    Derek Galvin
    Sep 30, 2025
    1.0
    Terrible experience. I went to a corporate store in hopes to avoid the nonsense at an authorized retailer. Big mistake. Blatantly lied to about what was needed to upgrade devices. High intensity sales tactics and deceiving staff. Luckily, Verizon was able to assist and rectify everything that went wrong with visiting this store. Avoid it if you can

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Warwick?

The Verizon store in Warwick is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What types of products are available at the Warwick Verizon store?

The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as products from Motorola, Kyocera, and TCL. They also offer FIOS, business cell phones, mobile hotspots, tablets, and laptops.