Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Smithfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
202 reviews
5 stars
97
4 stars
23
3 stars
17
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.
Long Wait Times
Many customers reported long wait times in-store, leading to frustration and dissatisfaction.
Sales Process Issues
Several reviews highlighted problems with the sales process, including misinformation about promotions and difficulties with account management.
Employee Knowledge
There were complaints about employees lacking knowledge regarding products and services, leading to customer confusion.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific employees who provided excellent service.
- LDLaura Drury2 days ago5.0I’m a 77 yr old Verizon customer who stopped in for help as my phone wasn’t working well (Im aware that it’s end user issue) I’m not facile with iPhones. I was so impressed with your retail specialist Joshua Robinson, He is such a credit to Verizon. He was polite, friendly & importantly, highly skilled & fixed my phone . He also took the time to teach me how to enhance my IPhone user efficiency
- MKMike KellyNov 13, 20251.0Customer service sent me to this store to retrieve my PIN number. As soon as we walked in, an employee asked how he could help. I told him what was going on. He stated that they don’t give out PIN numbers. Customer service confirmed that they have records of this store providing this service, just like all the other corporate stores, but the employee refused. He spoke over me quite a few times and was extremely rude. I drove to the location in Bellingham, MA and the employees there took care of my issue without a problem. I have left Verizon as my mobile provider and will not be returning.
- JHJohn HawkinsOct 10, 20255.0Matt was great in helping me purchase a new phone and getting it setup for me. Thank you.
- MMMikeSep 25, 20251.0Went in to try to change plan. ASSociate had no clue what he was doing. Was making me a plan for a new phone after I told him I didn’t want a new phone. Shady as they come. Waste of my time! Never go there. Terrible and sneaky
- CKCorey KingSep 21, 20251.0Went in here looking to possibly upgrade to an iPhone 17 Pro and switch over my service from AT&T. All of the phones are stuck to the wall, so you’re not allowed to handle them whatsoever. When I was finally acknowledged as being in the store, I inquired about holding the phone I was considering buying and it was a hard no. In fact, the guy stated “if you want to hold the phone then it’s not gonna happen in here”. He asked me what phone I currently had, which I told him I have an iPhone 14 Pro. He said “well it’s pretty much the same thing anyways”. Umm… excuse me? Why would I bother upgrading and switching to Verizon then if the phone is the same thing? He seemed shocked when my response to “should I still check you in anyways?” was an “absolutely not”. I’ve never been talked to like that by a salesperson in my 40 years of life. Not only would I never do business there, but it’s turned me off on Verizon completely. Expecting someone to upgrade to a $1300 phone without being able to handle it is completely unacceptable. I usually like to give businesses the benefit of the doubt before resorting to poor reviews, but this guy needs to take some customer service lessons.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Smithfield?
The Verizon store in Smithfield is open Monday through Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Where is the Verizon Smithfield store located?
The Verizon Smithfield store is located at 371 Putnam Pike, Ste A 305, Smithfield, RI 02917.
What types of products are available at Verizon Smithfield?
Verizon Smithfield offers 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as products like FIOS, business cell phones, mobile hotspots, tablets, and laptops.
What payment methods does Verizon Smithfield accept?
Verizon Smithfield accepts check, debit card, mobile NFC payments, and does not require cash only payments.
Can I schedule an appointment or order online for Verizon Smithfield?
Yes, you can schedule an in-store appointment or place orders online for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which mobile brands does Verizon Smithfield carry?
Verizon Smithfield carries Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
Are there other mobile phone stores near Verizon Smithfield?
Yes, nearby there is another Verizon store and an AT&T Store, which could be convenient alternatives or comparison options for your mobile phone needs.
What shopping centers and stores are near Verizon Smithfield?
Verizon Smithfield is near The Crossing at Smithfield shopping center, which includes stores like Chico's, Kohl's, Kay Jewelers, Barnes & Noble, and Five Below, offering great options for shopping before or after your visit.
Are there any fitness or wellness venues close to Verizon Smithfield?
Yes, nearby fitness and wellness venues include CYCLEBAR cycling classes and Phoenix Rising Yoga studio, ideal for a workout or relaxation session around your visit.
What is the best way to contact Verizon Smithfield?
You can contact Verizon Smithfield by calling their main phone number at +1-800-880-1077 or their mobile phone at +1-866-644-4532.