Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,390 reviews
5 stars
744
4 stars
193
3 stars
111
2 stars
50
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, condescending, and unhelpful.
Long Wait Times
Many customers experienced long wait times for assistance, often exceeding their scheduled appointment times.
Product Knowledge
Several reviews noted a lack of product knowledge among staff, leading to incorrect information being provided to customers.
Store Environment
While some customers appreciated the store's layout and variety of products, others felt that the staff's lack of engagement detracted from the shopping experience.
- MMMonique4 days ago1.0Poor customer service. No one greeted me or came to check in if I needed assistance. Go to a better location because this one sucks !
- SCSmaylyn CasillaDec 29, 20255.0Always good 👍
- BVBrent ValerienDec 15, 20251.0Unfortunately this store does not know what they are doing for tech support. Perhaps this is typical of their stores. I am a Windows/Android guy but the rest of my family is Apple. During a recent Ipad update to my daughter's device it decided to brick itself in the middle of the firmware update. Thus creating it completely unusable. I tried everything for two days to fix the issue to no avail. Tried connecting it to Itunes, and Apple Devices, tried different laptops, and also USB cords. Nothing would work. I made the appointment and brought it down and showed them the error code. Told them everything I had tried. They informed me that the Ipad was no longer usable and I needed to purchase a new one! This was disheartening as it was literally their IOS that was updating when it went down. They still blamed me stating that it only was a 1 year warranty on it. I tried to plead my case it was not a hardware issue and was only brought on by "their software". They explained to me I didn't even have Applecare and I was out of luck. While I again explained to them it was their issue and their software that caused the firmware to become defective, Janet (manager) could have cared less. I asked for the regional manager's contact info to which I was denied. They gave me a generic apple support phone number. These people literally read off of a script and do not have any brain power to diagnose an issue that is not a cracked screen. I returned home defeated to only solidify my belief in how poor Apple products truly are. Hence, my affection with Android! I did some more research and found a product called Dr Fone made by Wondershare. I was skeptical at first but after installing the software and running it it was able to roll back the firmware and re-install IOS. Huge Win for me! I do not really care about the 50 bucks I spent on the software but it is pretty pathetic that they could not correct the issue there. All-in-all highly recommend that software and staying out of that store and apple products. Trying to attach a pic of my paperwork but not working. I will try again later but Apple Support Case#102777567067
- L2Lmk 23Dec 11, 20251.0Told me I couldn’t finance a iPhone unless I had a Apple Card, but when I went home and looked it up I actually can, waited 40 minutes just for some dude who doesn't wanna do his job
- PSPatricia ShaabanDec 3, 20253.0Too expensive
Frequently Asked Questions About Apple Providence Place
What products and services does Apple Providence Place offer?
Apple Providence Place offers iPhone, Mac, Apple Watch, iPad, and other Apple products. They also provide technical support at the Genius Bar.
What are the regular operating hours of Apple Providence Place?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Providence Place?
Yes. For example, the store is closed on November 27 and December 25. On other holidays, hours vary, such as opening from 9:00 AM to 9:00 PM on November 28 and 10:00 AM to 6:00 PM on December 24.
Does Apple Providence Place offer technical support services?
Yes, customers can get technical support at the Genius Bar within the Apple Store.
Can customers purchase Apple products online for pickup at Apple Providence Place?
Yes, the store offers in-store shopping and in-store pickup services.
Is Apple Providence Place accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance.
Is free Wi-Fi available at Apple Providence Place?
Yes, free Wi-Fi is available for customers at the store.
Which nearby dining options can customers visit before or after shopping at Apple Providence Place?
Customers can enjoy nearby dining options such as Sbarro for Italian pizza and Charleys Philly Steaks for cheesesteaks.
What entertainment venues are near Apple Providence Place for a visit after shopping?
Providence Place Cinemas 16 and IMAX is nearby, offering cinema and arts entertainment experiences for visitors after their shopping trip.
Are there other shopping options near Apple Providence Place?
Yes, nearby shopping includes clothing stores such as Adore Me, Carter's, and Express, as well as specialty stores like Pandora and Restoration Hardware.