Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,381 reviews
5 stars
739
4 stars
193
3 stars
110
2 stars
50
1 star
289
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, condescending, and unhelpful.
Long Wait Times
Many customers experienced long wait times for assistance, often exceeding their scheduled appointment times.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for lacking product knowledge and providing incorrect information.
Sales Experience
Several customers reported frustrating sales experiences, including being ignored or receiving inadequate assistance when trying to make purchases.
Mixed Reviews on Staff Attitude
While some customers found staff to be friendly and accommodating, others reported negative interactions, feeling dismissed or treated poorly.
- RBRyan BarrosNov 5, 20255.0Quick customer support
- ASAvais SheraniOct 30, 20255.0The store is quite big, huge variety of Apple products and accessories on display. With larger display tables, customers can experience almost all of Apple products being offered including iPhones, MacBooks, Apple Watches etc. the staff are nice and friendly, and usually a lot of them are available to assist the purchases. It’s advised to check availability of items in stock before making a visit to this store especially if you are traveling from far. The Genius Bar at this store is also quite large and again an appointment is recommended before brining in any Apple product for servicing. The store is located on the first shopping level of this huge mall.
- VVVICTOROct 10, 20251.0I’m a U.S. Navy Sailor and being stationed in CT is already a bad enough experience. The attitude here is absolutely trash and it’s not even as busy as I’ve seen other Apple Stores get.
- LMLeonardo MaldonadoOct 6, 20251.0Cuando llegue pido alguien de Apple me atendiera en español una mujer ignoro mi peticion y me impuso que me iva atender con un traductor cuando queria yo comprar.im iPhone 17 pro max y por tal queria la mejor atención en informática las confiable con alguien de mi lengua ella cpn una actitud poco amigable ignorando mi necesidades se limito darme informa muy superficial y sin interés desmotivandome en la compra sintiendo una acción racistas
- JMJon MoffatSep 29, 20251.0Worst experience ever! Will is a terrible manager with horrendous customer service skills. Went to pick up an iPhone 17 and store did not log the pickup correctly and now I am forced to travel 3 hours to correct this error! I am disgusted.
Frequently Asked Questions About Apple Providence Place
What products and services does Apple Providence Place offer?
Apple Providence Place offers iPhone, Mac, Apple Watch, iPad, and other Apple products. They also provide technical support at the Genius Bar.
What are the regular operating hours of Apple Providence Place?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Providence Place?
Yes. For example, the store is closed on November 27 and December 25. On other holidays, hours vary, such as opening from 9:00 AM to 9:00 PM on November 28 and 10:00 AM to 6:00 PM on December 24.
Does Apple Providence Place offer technical support services?
Yes, customers can get technical support at the Genius Bar within the Apple Store.
Can customers purchase Apple products online for pickup at Apple Providence Place?
Yes, the store offers in-store shopping and in-store pickup services.
Is Apple Providence Place accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance.
Is free Wi-Fi available at Apple Providence Place?
Yes, free Wi-Fi is available for customers at the store.
Which nearby dining options can customers visit before or after shopping at Apple Providence Place?
Customers can enjoy nearby dining options such as Sbarro for Italian pizza and Charleys Philly Steaks for cheesesteaks.
What entertainment venues are near Apple Providence Place for a visit after shopping?
Providence Place Cinemas 16 and IMAX is nearby, offering cinema and arts entertainment experiences for visitors after their shopping trip.
Are there other shopping options near Apple Providence Place?
Yes, nearby shopping includes clothing stores such as Adore Me, Carter's, and Express, as well as specialty stores like Pandora and Restoration Hardware.