Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Newport, RI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
163 reviews
5 stars
138
4 stars
8
3 stars
4
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Vanessa, Sam, and Dylan.
Staff Knowledge
Numerous reviews highlighted the staff's expertise in troubleshooting and explaining products, contributing to a positive customer experience.
Efficiency
Customers appreciated the efficient service, with many noting quick transactions and effective problem resolution.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including issues with miscommunication and perceived dishonesty.
Store Environment
The store was often described as welcoming and accommodating, with staff willing to stay late to assist customers.
- SAShawn ArnoneOct 23, 20251.0I've been dealing with a huge issue and cannot get in touch with the store. Living over 5 hours away, they sold my daughter a phone to replace her "broken" phone without acknowledging that the "broken" phone not only had insurance but was also under warranty. Verizon stepped in, got us a new phone, and instructed us to return the "purchase" phone to the Verizon Victra store.. We returned the phone on 9/12/25. This store never closed the phone out in the system, and as a result, the $1124.82 cannot be credited until they do this! They credited the measly $31.40 activation fee, but not the $1124.82! I spent over 8 hours on several calls and chats. In the end, Verizon says they need to speak to the store manager at the local store, whom they cannot get in touch with, or get anyone at the location to answer a phone! I just need a call back and someone to provide a tiny bit of customer service. This is terrible for Verizon and Verizon Victra as it relates to a long-standing customer who is about to leave and go to another carrier!!!!
- TDTom D.Sep 28, 20255.0These days when so much customer service is terrible other places, I need to give a shout out to Vanessa who was super friendly and helpful getting a data problem resolved - she’s a five-star Verizon team member!
- MRMary RaumSep 12, 20255.0Vanessa was outstanding taking the time to ensure my new phone will have all essential items. She was very knowledgeable about all aspects of the programs available and the technical side of phone service. She is an amazing example of what service should be.
- SDSelma dyAug 2, 20255.0Store staff was awesome
- CFClaudia FlynnJul 26, 20255.0This Verizon store is one of a kind. The manager Valerie is outstanding. Great service with a smile, from her whole team. Great energy, well informed at trouble shooting. Exceptional customer service.
Frequently Asked Questions About Verizon
What products does Verizon at 199 Connell Highway Newport offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Newport, RI?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in-store at Verizon Newport?
Yes, Verizon offers in-store pickup services.
What payment methods are accepted at this Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Newport have free Wi-Fi available?
Yes, the store provides free Wi-Fi for customers.
Which brands of devices and accessories are available at this Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Is Verizon Newport a good place to get new wireless lines or upgrade devices?
Yes, Verizon offers services including new lines, upgrades, new devices, and accessories with knowledgeable staff to assist you.
What dining options are near Verizon at 199 Connell Highway for a meal before or after shopping?
Nearby restaurants include The Ninety Nine Restaurant, 99 Restaurants, Dunkin', Subway, Papa Ginos, Pizza Hut, and CilantroMex, offering a variety of American, fast food, pizza, Mexican, and coffee options.
Are there fitness centers close to Verizon Newport for customers who want to workout nearby?
Yes, Anytime Fitness Newport is located nearby, allowing customers to combine their tech shopping with a fitness session.
Where can I find other electronics and mobile phone stores near Verizon in Newport?
Other nearby mobile phone stores and electronics retailers include Victra — Verizon Authorized Retailer and GoWireless Verizon Premium Retailer.