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Best Buy

3.8
(1036 reviews)

Business Details

(866) 237-8289

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
1040 Boul. Du Grand-Heron, Saint-Jerome, QC
J7Y5K8, Canada

Hours

Reviews

3.8
1,036 reviews
5 stars
421
4 stars
259
3 stars
167
2 stars
55
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for their professionalism and helpfulness, while others were criticized for being unresponsive or rude.

Product Knowledge

Several customers reported issues with staff providing incorrect information about products, leading to dissatisfaction.

Return Policy

Many customers expressed frustration with the return policy, citing difficulties in returning items and receiving refunds.

Store Experience

While some customers appreciated the cleanliness and organization of the store, others noted a lack of available products and poor in-store assistance.

Delivery Issues

Numerous complaints about delivery services, including missed appointments and lack of communication regarding delivery status.
  • SR
    Sami Ramki
    Feb 15, 2026
    5.0
    Un grand merci à l'équipe pour les conseils et la bienveillance. Un super merci à Yann, Adam, Victor et Theo.
  • PV
    P. V.
    Feb 15, 2026
    1.0
    Un gros ATTENTION a leur garantie prolongée ! Apres l'achat d'une aspirateur dyson, une garantie prolongée la plus blindée, meme apres 3 bris sur l'appareil, la garantie ne couvre rien . Allez achetté au costco ! Eux, respecte leur garantie !
  • PP
    P
    Feb 10, 2026
    1.0
    Expérience exécrable ce soir. Aucune envie de servir le client. Aucun dévouement. Honnêtement, j'ai tendance à favoriser les commerces en achetant directement d'eux. Je reconsidère sérieusement les achats en ligne. Au moins, je n'aurai pas à endurer un simili vendeur qui à trop hâte de terminer son quart de travail, bien qu'il reste une heure avant la fermeture. Bravo mes champions !
  • MR
    Mohmmad Raad
    Jan 29, 2026
    5.0
    Everything was well organized and the service was friendly. Special thanks to Elisa she is very professional, loves her job, and her friendly, natural attitude makes the experience really pleasant. She was helpful, patient, and made everything easy.
  • JL
    Joanie Lyrette
    Dec 28, 2025
    2.0
    Très déçu. J’ai acheté une caméra DJi en magasin. J’ai demandé conseil pour la carte mémoire car je savais qu’il fallait une carte mémoire spécifique mais je ne savais pas laquelle. Le vendeurs m’a assuré que celle que j’ai finalement acheté ferait l’affaire. Il m’a mentionner que ce n’étais pas échangeable ni remboursable… je lui ai fait confiance, c’est lui l’employé ! La carte m’a coûter 60$ et a ma grande déception, je ne peut même pas l’utiliser dans ma caméra car elle ne prends pas en charge les vidéo en HD. 60$ dans les poubelles…

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