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Brand Certified

Best Buy

3.7
(1884 reviews)

Business Details

5401 Boulevard des Galeries, Québec, QC
G2K 1N4, Canada
(866) 237-8289

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply StoreBest Buy
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Best Buy
5401 Boulevard des Galeries, Québec, QC
G2K 1N4, Canada

Hours

Reviews

3.7
1,884 reviews
5 stars
716
4 stars
576
3 stars
240
2 stars
80
1 star
272

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees providing excellent assistance while others are described as unhelpful or rude.

Product Availability

Customers expressed frustration over product availability and misleading information regarding stock, leading to wasted time and disappointment.

Return Process

The return process is often described as lengthy and complicated, with customers experiencing delays and poor communication regarding their returns.

Sales Practices

Several reviews highlighted questionable sales practices, including pressure to purchase unnecessary services and issues with warranty claims.

Store Environment

While some customers appreciated the store's cleanliness and organization, others reported a lack of staff engagement and assistance on the sales floor.
  • LG
    Louise Gagné
    1 day ago
    5.0
    Un peu d'attente mais un excellent service
  • LL
    Lydia Laflamme
    Feb 19, 2026
    1.0
    Mauvaises expériences, j’ai acheté une tablette Apple que finalement a arrêté de marcher il pouvait pas enlever les données alors on a dû aller à Sainte-Foy Chez Apple pour qui efface nos données, parce que eux ils sont pas capables de le faire et sérieusement le gérant aurait pu faire preuve de plus de compassion. On dirait qu’on a jamais de service franchement vaut mieux acheter en ligne c’est moins de troubles. J’ai compris ma leçon, J’achèterai plus chez Best Buy Vaut mieux acheter chez Amazon ta beaucoup plus de service et c’est moins compliqué.
  • MA
    My Accounts
    Feb 18, 2026
    1.0
    J’y suis allé pour acheter une télé. Le représentant Samsung mentait sur ses produits, rabaissait les autres marques, était très baveux et me mettait beaucoup de pression pour que j’achète son produit. Btw mon grand une simple recherche sur Google permet de voir toutes les menteries que tu dis aux clients pour vendre tes produits à pression.
  • EL
    Eric LEFEBVRE
    Feb 8, 2026
    5.0
    Service impeccable
  • YL
    yves larose
    Feb 3, 2026
    4.0
    Imprimante Epson, expression, XP, 15 000 recherche

Brand Certified Facts from Best Buy

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Certified February 22, 2026Yext Knowledge Graph
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