Business Details
About
Cell Phone StoreTelephone CompanyElectronics StoreComputer Accessories StoreAudio Visual Services
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
331 reviews
5 stars
123
4 stars
63
3 stars
34
2 stars
21
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Pricing Issues
Customers reported discrepancies between advertised prices and final charges, leading to frustration and distrust.
Staff Competence
Many reviews indicated a lack of product knowledge and professionalism among staff, contributing to negative shopping experiences.
Mixed Experiences
While some customers praised specific employees for excellent service, the overall sentiment leaned towards dissatisfaction.
Store Management
Several reviews criticized the management for failing to address customer complaints and for the overall decline in service quality.
- AFAkhil francis2 days ago1.0A bad person with a bad attitude. He doesnt really do anything, while I was checking for plans he was joking with his friend and passing comments. Really not a pleasant person.
- GGGabriel Des Marais Tremblay (gablo)Nov 15, 20255.0Brandon était très professionnel et m’a aidé à économiser sur mon forfait cellulaire et une tablette. Super expérience.
- PJPhilippe JeanNov 4, 20251.0I went to pick up a Purolator package, but I’ll never use this location as a drop-off point again. The staff were unprofessional and indifferent, which undermines their credibility and shows a lack of care. They failed to create a trustworthy service experience.
- PDPamela DeryOct 31, 20251.0À ÉVITER. Personnel condescendant et inapte. J'ai du demander à la vendeuse, Sarra, de valider le prix d'un téléphone à trois reprises et elle m'est revenue avec un prix différent les trois fois... le tout avec une attitude. L'autre vendeur, Mustapha, était aggressif et me parlait avec un ton absolument inapproprié. Les deux vendeurs ont continuellement communiqués entre eux en arabe et ce, en ma présence. Je ne peux imaginer ce qu'ils disaient... Ayez au moins le savoir vivre de parler en français vous rendez service à un public majoritairement francophone. C'est la moindre des choses.
- JJJacob JavidOct 26, 20251.0J’ai été chez Best Buy sur Sainte-Catherine dimanche 26 Oct 2025 après-midi, et j’ai parlé avec une personne qui disait être la manager, nommée Victoria, et elle était très impolie, offrant un service vraiment médiocre, ce qui m’a beaucoup contrarié. Je voulais peut-être même changer mon téléphone là-bas, mais j’ai finalement décidé de quitter le magasin sur-le-champ et de ne plus y revenir. Le service chez Best Buy ne cesse de se détériorer, et on dirait que les managers de Best Buy ne se soucient absolument pas de la qualité de leur service.
Frequently Asked Questions About Best Buy Mobile
What are the operating hours of Best Buy Mobile in Montreal?
Best Buy Mobile is open Monday to Tuesday from 10:00 to 19:00, Wednesday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Does Best Buy Mobile offer in-store pickup services?
Yes, Best Buy Mobile offers in-store pickup services where customers can collect their purchases directly from the store.
What payment methods does Best Buy Mobile accept?
Best Buy Mobile accepts American Express, Android Pay, Apple Pay, Cash, Financing options, MasterCard, and Visa.
Is Best Buy Mobile wheelchair accessible?
Yes, Best Buy Mobile has wheelchair accessible entrances, elevators, and parking to accommodate customers with mobility needs.
Does Best Buy Mobile provide mobile phone repair services?
No, Best Buy Mobile does not provide mobile phone repair services at this location.
Where is Best Buy Mobile located in Montreal?
Best Buy Mobile is located at 705 Rue Sainte-Catherine O, Unit 2114A, inside the Montreal Eaton Centre in Montreal, QC.
Can I find dining options near Best Buy Mobile in the Montreal Eaton Centre?
Yes, nearby dining options include Kung Pao Wok and Chanthy Yen - TOM restaurants, offering asian fusion and other cuisines within walking distance.
Are there any clothing stores close to Best Buy Mobile at Montreal Eaton Centre?
Yes, Thyme Maternity and Pink, both womens clothing stores and boutiques, are located nearby, providing convenient shopping options along with Best Buy Mobile.
What nearby shopping centers can I visit when I come to Best Buy Mobile?
You can visit Centre Eaton de Montréal, also known as Le Centre Eaton de Montréal, a large shopping center adjacent to Best Buy Mobile, perfect for an extended shopping experience.
How can nearby financial services be useful when visiting Best Buy Mobile?
Nearby financial services like Summit Private Wealth and Alain Forget, Conseiller en placement principal offer investing and financial advising that might be helpful for customers needing financial guidance or services.