Business Details
About
Cell Phone StoreTelephone CompanyElectronics StoreComputer Accessories StoreAudio Visual ServicesBest Buy
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
350 reviews
5 stars
131
4 stars
64
3 stars
34
2 stars
22
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and condescending.
Staff Attitude
Several reviews highlighted negative experiences with staff attitudes, including condescension and unprofessional behavior, leading to customer dissatisfaction.
Service Speed
Customers frequently mentioned long wait times and slow service, particularly during busy periods, which negatively impacted their overall experience.
Product Knowledge
There were mixed reviews regarding staff product knowledge, with some employees demonstrating expertise while others were criticized for providing misleading information.
- N0nizaq 082 days ago1.0J’ai eu un problème d’information avec 2 employés du magasin qui m’a coûté au final 80$. Très déçu du manque d’information dans le magasin
- SAShruti Arora5 days ago1.0Worst experience ever by Salma, i was there on boxing day and she gave me wrong pricing for the phone. Even after asking her 3 times to confirm the phone price my bill is sooo high. They lied. And i was standing in line for 2 hours.
- DDDidoudiDec 30, 20254.04/5 L'attente est quand même longue pour la periode de boxing day, donc il faut arriver d'avance. Mais notre service a été impeccable on a été servis par Sarah qui a pris son temps pour s'assurer que tout soit conforme, on a transféré 3 lignes et il y a eu une erreur de la part de l'opérateur pressé qui a transféré les numéros au mauvais appareil, mais Sarah après a vraiment fait en sorte que la situation se règle. Merci encore Sarah!
- JIJon IDec 21, 20251.012/20/2025- The employee working here was the worst combination of NPC AND a bad attitude. From the jump, she looked at me like I was an idiot for asking for a "discontinued" iPhone 16 Pro, only to immediately contradict herself and admit they did have the 1TB models in stock. When I asked for the 256GB model (which the website sent me there for), she insists I couldn't order it online because "contracts have to be started in-store”, WHILE STANDING IN THE STORE I tried to reason with her, but she was stuck in a loop of condescension and refusal to help. Thankfully, the Rogers store across the way was happy to take my money and get me set If you hate your job and your customers this much, do everyone a favor and quit Update: Management responded to this review (see below) with a generic copy-paste link. I actually followed it, and it leads to a general support page and a chatbot with zero option to report this specific incident. This just proves my point: from the store employee to the corporate reply, this entire experience is just scripts, circular logic, and fake help.
- GMGURU MOORTHYDec 3, 20251.0Worst Experience I have ever had in retail store. The sales person Aknam was very very rude never explained the plan properly, won’t respect customer. I have seen he is being very rude with few customer. He initially give a quote and he will give different price after signing up. OMG, I have never seen this rudest salesperson in retail store. I have seen few Cheney without purchasing because of his rudeness. I forgot to take a video of his rudeness. He is unfit for the position. His manager has to think about it to keep him for the position
Frequently Asked Questions About Best Buy Mobile
What are the operating hours of Best Buy Mobile in Montreal?
Best Buy Mobile is open Monday to Tuesday from 10:00 to 19:00, Wednesday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Does Best Buy Mobile offer in-store pickup services?
Yes, Best Buy Mobile offers in-store pickup services where customers can collect their purchases directly from the store.
What payment methods does Best Buy Mobile accept?
Best Buy Mobile accepts American Express, Android Pay, Apple Pay, Cash, Financing options, MasterCard, and Visa.
Is Best Buy Mobile wheelchair accessible?
Yes, Best Buy Mobile has wheelchair accessible entrances, elevators, and parking to accommodate customers with mobility needs.
Does Best Buy Mobile provide mobile phone repair services?
No, Best Buy Mobile does not provide mobile phone repair services at this location.
Where is Best Buy Mobile located in Montreal?
Best Buy Mobile is located at 705 Rue Sainte-Catherine O, Unit 2114A, inside the Montreal Eaton Centre in Montreal, QC.
Can I find dining options near Best Buy Mobile in the Montreal Eaton Centre?
Yes, nearby dining options include Kung Pao Wok and Chanthy Yen - TOM restaurants, offering asian fusion and other cuisines within walking distance.
Are there any clothing stores close to Best Buy Mobile at Montreal Eaton Centre?
Yes, Thyme Maternity and Pink, both womens clothing stores and boutiques, are located nearby, providing convenient shopping options along with Best Buy Mobile.
What nearby shopping centers can I visit when I come to Best Buy Mobile?
You can visit Centre Eaton de Montréal, also known as Le Centre Eaton de Montréal, a large shopping center adjacent to Best Buy Mobile, perfect for an extended shopping experience.
How can nearby financial services be useful when visiting Best Buy Mobile?
Nearby financial services like Summit Private Wealth and Alain Forget, Conseiller en placement principal offer investing and financial advising that might be helpful for customers needing financial guidance or services.