Best Buy Express

Reviews

• YB

  Yassine Berradya

  3 days ago
  5.0
  J’ai reçu un excellent service de la part de Kamel. Très professionnel, patient et à l’écoute, il a vraiment pris le temps de m’expliquer chaque détail et de me guider vers le meilleur choix. On sent qu’il connaît très bien son travail et qu’il veut sincèrement aider ses clients. Franchement, un service impeccable. Merci encore Kamel !
• MS

  Matar Sarr

  3 days ago
  5.0
  Service excellent ! J’ai été très bien accueilli(e) dès mon arrivée. L’employé(e) a pris le temps de m’aider, de répondre à mes questions et de trouver exactement ce qu’il me fallait. Très professionnel(le), patient(e) et efficace. Je recommande fortement — merci encore pour le super service ! – Maciré
• BC

  Benjamin Cerf

  Nov 14, 2025
  5.0
  Venu pour avoir la fibre et une meilleur offre qu'actuellement (500Mbit/s ↓ 50Mbit/s ↑ chez Vidéotron). Non seulement j'ai pris la fibre 1.5Gbit/s (↓ ET ↑) pour 10$ moins cher qu'actuellement et que sur le site/boutique officiel ! ET ils m'ont offert 75$ de bons d'achat (gratuit sans montant minimum) dans la boutique ! 👀 Faut vraiment en boutique Best Buy Express, pas chez Bell qui n'ont pas des rabais de même ! Merci Diorr pour le service !!
• CA

  Cheikh Anne

  Nov 13, 2025
  5.0
  Service excellent ! J’ai été très bien accueilli(e) dès mon arrivée. L’employé(e) a pris le temps de m’aider, de répondre à mes questions et de trouver exactement ce qu’il me fallait. Très professionnel(le), patient(e) et efficace. Je recommande fortement — merci encore pour le super service ! – Maciré
• RT

  rikin teni

  Nov 5, 2025
  1.0
  Subject: Urgent: Misguidance and Unexpected Charges After Device Trade-In at Best Buy Express Dear Best Buy Customer Support, I am writing to formally raise a concern regarding a very disappointing and misleading experience I had at the Best Buy Express located at 1500 Atwater Ave, Montreal, Quebec H3Z 1X5, on November 5, 2025. I visited the store because I was using a Samsung Galaxy S25 Ultra on contract, which resulted in a very high monthly bill. My intention was to switch to a more affordable device and reduce my costs. I requested assistance from a salesperson and explained clearly that I wanted to break my existing contract and move to a cheaper phone plan. The salesperson recommended the iPhone 17, explaining that it was a good offer and that I could trade in my Galaxy S25 Ultra. He explicitly told me that the trade-in credit would cover my remaining balance and that I would not have to pay anything until the credit was fully applied to my Bell account. Based on this information, and trusting his guidance, I agreed to proceed. He also advised me to port my number from Fido to Bell, which I did. However, shortly afterward, I was shocked to receive a bill from Fido for an outstanding balance of approximately $1,800. At no point during the interaction did the salesperson mention that I would still receive such a large final bill from Fido, nor did he clarify that the trade-in credit would not cover it. I attempted to contact the salesperson multiple times. He did not answer my calls. I went to the store and waited for about 20 minutes, but he refused to assist me, saying he had a long queue. I left the store disappointed. I called again on November 19, 2025, and his response was extremely unprofessional. He told me, “Dude, call Fido and tell them you don’t have money and cannot pay $1,827.68.” This behavior is unacceptable and highly unprofessional for a Best Buy representative. This entire situation has caused me significant stress. I feel I was misguided and misinformed, and as a result, I am now left with an unexpected outstanding balance of $1,827.68 with Fido—something I was never informed would happen. I respectfully request that Best Buy investigate this matter urgently, review the conduct of the salesperson involved, and assist in finding a resolution. I agreed to the new contract and porting only based on the information provided to me by your staff, which turned out to be false and misleading. I look forward to your prompt response and support in resolving this issue. Sincerely, Rikin Teni

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