Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
943 reviews
5 stars
355
4 stars
243
3 stars
119
2 stars
54
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing long wait times, unhelpful staff, and lack of responsiveness.
Product Availability
Several reviews mentioned issues with product availability, including misleading stock information and lack of assistance in finding items.
Employee Knowledge
Customers expressed frustration over employees' lack of product knowledge and inadequate assistance during their shopping experience.
Returns and Refunds
Numerous complaints were made regarding difficulties with returns and refunds, including unhelpful policies and poor communication.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and product knowledge.
- NMNancy Morel1 day ago5.0Si vous fréquentez le département pour l'achat d'un téléviseur, je vous suggère de demander Monsieur Salah. Il connaît bien les produits et la technologie. Il est patient et pose les bonnes questions pour répondre aux réels besoins du client!
- VVVitalNov 16, 20254.0Très bon rabais pour le black Friday. Service conviviale et sympathique.
- MNMa NonNov 14, 20251.0J’ai été très déçue de mon expérience dans ce magasin. J’ai rencontré trois vendeurs qui semblaient mal informés et incapables de bien répondre à mes questions. L’un d’eux nous a même offert un rabais sur un article, mais une fois rendus à la caisse, on nous a annoncé que ce rabais ne pouvait finalement pas être appliqué. Le gérant a été appelé pour régler la situation, mais il n’a proposé aucune solution pour corriger l’erreur ou compenser notre insatisfaction. Nous sommes simplement repartis sans réelle prise en charge de la part de l’équipe. C’est regrettable d’avoir vécu une expérience aussi frustrante. J’espère que le service sera amélioré pour les prochains clients.
- VLVince LNov 11, 20251.0Les employés parlent ensemble au lieu de t'aider. Quand tu leur pose une question tu as l'air de les déranger. Vous pouvez certainement avoir la moitier moins de staff mais des employés de qualité. Ça donne 0 le gout de revenir dans votre magasin ! Ah et ça c'est sans compter les caisses... 5 clients dans le magasins qui attendent en ligne. Une seule caissière pendant que les autres employés la regardent en rigolant !
- SCSEBASTIEN CAMIRANDOct 26, 20251.0Achat d’un téléphone il y a presque 2ans un iPhone nous prenons la garantie qui couvre absolument tout les dommages (assurance) et maintenant j’essaye de me faire payer ou réparer mon téléphone et je suis la balle dans une partie de tennis les employer, service à la clientèle et geek squad m’offre une partie de perte de temps un dit de parler a un et l’autre dit de parler à l’autre mais a la fin du compte j’ai perdu l’équivalent de 12h par ci par là mais je n’ai toujours pas un téléphone qui fonctionne j’avais déjà eu un problème avec une montre intelligente dans le passer mais c’était moins pire que ça quoi que ça n’a pas été super simple Ils devrais changer leur nom de bannière pour worst buy ca ferais plus de sens Je ne recommande absolument pas
Frequently Asked Questions About Best Buy
What types of products does Best Buy Mascouche specialize in?
Best Buy Mascouche offers a wide range of electronics including computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre systems, video games, and many other tech products.
What are the store hours for Best Buy Mascouche?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Best Buy Mascouche offer any pickup or delivery services?
Yes, Best Buy Mascouche offers in-store pickup, curbside pickup, and delivery services.
Can I get my devices repaired at Best Buy Mascouche?
Yes, the store has in-house Geek Squad Agents who can repair technology issues and provide support with memberships for home or business.
What payment options does Best Buy Mascouche accept?
Best Buy Mascouche accepts American Express, Android Pay, Apple Pay, cash, financing options, Mastercard, and Visa.
Is Best Buy Mascouche accessible for customers with wheelchairs?
Yes, Best Buy Mascouche has wheelchair accessible entrances and parking, but it does not have a wheelchair accessible elevator.
Where is Best Buy Mascouche located?
Best Buy Mascouche is located at 113 Monte Masson, Bldg. C Unit 2, Mascouche, QC, J7K3B4, Canada.
Are there other electronics stores near Best Buy Mascouche?
Yes, nearby electronics stores include Best Buy Québec and Best Buy Express, which offer additional options for electronics and accessories.
What dining options are available near Best Buy Mascouche?
Nearby dining options include Subway for sandwiches, Mito Sushi for Japanese cuisine, and Tim Hortons for coffee and cafe treats—great for grabbing a meal before or after shopping.
What other shopping opportunities are near Best Buy Mascouche?
Customers can visit nearby stores like Moores and Winners for clothing, RD Furniture and Bouclair for furniture, and Bureau en Gros for office supplies, offering a wide shopping experience in the area.