Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.2
2,034 reviews
5 stars
633
4 stars
463
3 stars
245
2 stars
118
1 star
575
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees often unhelpful, rude, or disengaged from assisting customers.
Sales Experience
Many customers reported frustrating sales experiences, including long wait times for assistance and issues with product availability and pricing.
Product Knowledge
Several reviews indicated that employees lacked adequate knowledge about products, leading to confusion and dissatisfaction among customers.
Positive Interactions
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are exceptions to the overall poor service.
- LLLeGrandDudu2 days ago1.0Caissière extrêmement insistante par rapport à une garantie, j'ai du répéter plusieurs fois que je ne voulais pas de garantie avant qu'elle me fasse payer!
- CLChristian LemieuxDec 27, 20251.0Pire service a la clientèle!!!!!! Jai une commande en ramassage déjà payé. Il refuse de me donner ma commande parce que jai pas de pièces d'identité physique ( seulement en photo) Tout est payer avec ma carte de crédit!!!! Ta juste a me donner la boite c tout Aucun bon sens S'était la dernière fois que je met les pieds dans se magasin!!!! Aller magasin ailleurs
- NHNaela HDec 24, 20255.0I had a great experience at Best Buy! I purchased an iPad and a PlayStation, and Mahdi helped us throughout the process. He was very knowledgeable, patient, and professional. Excellent customer service thank you, Mahdi!
- CMCarlos MalaspinaDec 21, 20251.0J’ai attendu plus de 30 minutes dans le rayon électronique sans être pris en charge. J’ai demandé de l’aide à trois vendeurs différents et chacun m’a répondu que ce n’était pas son rayon, en me renvoyant vers quelqu’un d’autre. Au final, je n’ai pas pu acheter l’article. Très mauvaise organisation et service client décevant.
- SPsuzie poulinDec 21, 20251.0Erreur de prix à l’affichage. Le produit (écran de protection) cellulaire était affiché à 19,99 $, mais rendu à la caisse le prix était de 59,99 $. J’ai demandé à parler au gérant concernant cette erreur de prix. Le gérant du département des téléphones s’est adressé à moi sur un ton élevé et de façon irrespectueuse, et a refusé d’appliquer la Loi sur la protection du consommateur. Il ne voulait pas venir voir l’erreur , J’ai dû demander qu’il baisse le ton, en raison de son manque de respect. Il me compare la situation à une télévision à 5000$ que si l’affichage électronique était à 19.99 sur une télévision je voudrais ça aussi .. aucun respect cet homme . Ce fut ma première et dernière expérience à cet endroit.
Frequently Asked Questions About Best Buy
What types of products does Best Buy Laval specialize in?
Best Buy Laval specializes in computers and accessories, mobile devices through Best Buy Mobile, TVs, home theatre, video games, and many other electronics product categories.
What are the store hours for Best Buy Laval?
Best Buy Laval is open Monday to Friday from 10:00 to 20:00, Saturday 09:00 to 17:00, and Sunday 10:00 to 17:00, with some variations during holidays.
What pickup and delivery options are available at Best Buy Laval?
Best Buy Laval offers in-store pickup, curbside pickup, and delivery services.
Does Best Buy Laval provide repair and technical support services?
Yes, Best Buy Laval has in-house Geek Squad Agents who provide technology repair, device protection, and additional perks through monthly memberships for home or business.
What payment methods are accepted at Best Buy Laval?
Best Buy Laval accepts American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Is Best Buy Laval wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking but does not have a wheelchair accessible elevator.
Can I find nearby mobile phone stores around Best Buy Laval?
Yes, near Best Buy Laval you can find Planete Mobile, Bell Canada, Fido, and Virgin Plus, which are mobile phone stores and telecommunications providers where you can compare services or get additional mobile products.
What entertainment shopping options are available near Best Buy Laval?
Nearby entertainment-related stores include Best Buy Québec for electronics and appliance needs, and Décathlon Laval for fitness and exercise equipment.
Are there any nearby dining options close to Best Buy Laval?
Yes, Saint-Cinnamon is a nearby restaurant and bakery that offers breakfast and brunch, perfect for a meal before or after shopping at Best Buy.
Where is Best Buy Laval located and how can I contact them?
Best Buy Laval is located at 1560 Boul. Le Corbusier, Centre Laval, Laval, QC H7S1Y8, Canada. You can contact the store by phone at +1 866-237-8289.