Best Buy

Reviews

• AF

  A R-T (Fairlady)

  Mar 5, 2026
  5.0
  Our shopping experience was better because of Aymen. He asked if we needed help. He responded to all our questions as we compared different printer models while making sure certain features were met. He was patient and his demeanor was not altered as a staff member was tasking him to do other work. He treated us 'the customer' first and the task after. We appreciated it and we told him so. He then handled our item through the cash, shared some additional savings opportunities to bring in our old printer. A few days following our purchase, we did just that. Thanks Normand in customer service who explained the process and each step of processing the transaction. He is very thorough. It is great to see the skillset in customer service is not lost. The 5☆ is deserving to these 2 employees.
• SA

  Saida Allali

  Mar 4, 2026
  1.0
  J' ai acheté un ordinateur au choix du vendeur ,il m a encouragé et m'a induit en erreur(sait meme pas l'information).l'ordinateur Microsoft tactile et il m'a confirmé que ca marche avec stylo et il m'a vendu le stylo qui était pas fonctionnel, je l'ai retourné et j ai acheté un total de 4 stylo incompatible d'amazon ceci sur durée de 6mois.Apres j'ai décidé d'aller les voir et j'étais surprise que ce modèle est juste tactile sans option de stylo alors que mon besoin était bien exprimé que je veux ordinateur tactiles avec stylo pour mes cours. Le vendeur sait même pas les informations sur ce modèle et a pris d'emblée que Microsoft contient toutes ses options ou c 'était pas le cas dans mon ordinateur.b'ai déposé plainte par téléphone et il m'ont dit il vont vous appelez jusqu'à date personnes m'a appelé depuis plus que 3 mois. Je recommande même pas cette compgnie
• RC

  roberto C

  Feb 24, 2026
  1.0
  Purchased an LG range from Best Buy Laval. The unit was dropped during delivery and arrived visibly damaged. A service request was opened immediately and multiple parts were replaced shortly after installation. During that first service process, the technician even handed us a Quebec Consumer Protection Act pamphlet, reinforcing that durability obligations apply to major appliances. Later, the left side of the stove began overheating, and the cooktop glass eventually cracked. This clearly points to internal damage that was never properly resolved. What has been most disappointing is Best Buy’s handling of the situation. I was passed between multiple service agents over many months, with long gaps between responses. In some cases, agents simply stopped replying altogether. Once I referenced Quebec’s Consumer Protection Act and the durability requirements, communication became even more difficult. It honestly felt like customer service was not even based in Canada and had no understanding of Quebec consumer law. I even reached out directly to the store manager in Laval hoping for leadership intervention. Instead of helping resolve the issue, I was blocked. For a major appliance purchase that is still being financed, this level of customer service and accountability is extremely disappointing. **** PLEASE READ: There's no way to reply to the Best Buy response from the owner; therefore, I added a reply by editing my message. Thank you for the response, but I have already contacted Best Buy multiple times through chat, email, and case support over many months. I was passed between several agents, and the issue was never properly escalated. Being redirected again to general contact support is exactly the problem. I am asking for this to be reviewed at a management level without restarting the process from the beginning. I hope this time it is handled properly. Please contact me directly. ----------------------------------- 2 Weeks later* Following Best Buy’s response to my review asking me to contact them through their support link, I did exactly that and provided my contact information again. Two weeks later, there has still been no follow-up. My first formal contact regarding this issue was June 16, 2025. As of today, it has been almost 9 months, during which I have sent numerous emails and messages across multiple cases, often waiting weeks between replies. In several instances, agents simply stopped responding altogether. At this point, it feels like the responsibility to resolve this issue has been placed entirely on the customer, which should not be the case when dealing with a damaged major appliance that people rely on every day. I am managing this situation on behalf of my elderly parents, and a stove is not a luxury item. It is something they depend on daily in their home. I am still asking for direct contact from someone at Best Buy who actually has the authority to resolve this situation, rather than being redirected again to general support channels that restart the process. If this continues to go unresolved, it will be difficult to recommend purchasing appliances that families depend on every day from a company that does not provide consistent customer support when problems arise.
• ME

  Marco Mantha (ElectroMarco)

  Feb 19, 2026
  1.0
  Ils ont scrapper mon ecran en mettant du papier bulle sur mon moniteur OLED, et ils assument pas et veulent rien faire ! Oui jai accepter le retour de l'equipement mais on me la montrer de loin et cetait une question de perspective avec la lumiere, rendu a la maison en regardant bien, cetait completement endommagé ! Selon eux cest pas eux ou quoi que ce soit. Après multitude photos et presentation en magasin, ils sont dans le deni total et selon eux le papier bulle endommage pas l'ecran, et bien ! Une vraie bande d'expert ignorant
• VR

  Valeria Razgon

  Feb 15, 2026
  1.0
  I want to leave an extremely negative review of the Best Buy store in Montreal. My boyfriend and I bought laptops there, and the experience was completely disappointing. First, it was practically impossible to buy the item right then and there. We had to travel to several stores across the city, including remote locations, because they were constantly saying "out of stock," "only to order," or "pick up tomorrow." For a large electronics chain, this seems like a serious organizational and marketing problem. Second, when we finally paid for the laptops, we were told to pick them up the next day. We expected it to be a quick visit—just to pick up the item we paid for. But it turned out the employees hadn't finished preparing the order: the system hadn't been updated, and the laptop wasn't fully ready for pickup. We ended up sitting in the store for about an hour, waiting for one of the laptops to update, even though the store had had a whole day to prepare everything in advance. Moreover, we arrived late the next day and still had to wait. This is unprofessional, inconvenient, and completely out of keeping with the standards of a large international chain. Buying equipment should be simple and quick, not a quest across the city with hours-long waits. We are extremely disappointed with the service.

Frequently Asked Questions About Best Buy