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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive, leading to frustrating experiences for customers.
Staff Competence
Many customers reported a lack of product knowledge among staff, with instances of employees being unable to answer basic questions or provide adequate assistance.
Product Issues
Several customers experienced problems with products, including incorrect items being delivered and issues with warranties and returns, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their exceptional service, indicating that positive experiences do occur.
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Ildar Falkovich
3 days ago
1.0
Was waiting 20 minutes for assistant- no1 came- we asked 2 times. But all was busy - while most of employees just do nothing - sits in phones... AVOID
LL
Leyli
6 days ago
5.0
I had an excellent experience thanks to one of your staff members, Guillermo.
He was extremely professional, patient, and genuinely customer-oriented. He took a lot of time to understand my needs, gave me honest and detailed advice, and helped me choose the perfect laptop.
I’m very happy with my purchase and truly appreciate the level of care and attention I received. His knowledge, calm attitude, and willingness to help made a big difference.
I highly recommend him to anyone looking for reliable advice and great customer service.
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# Hashtag
Feb 15, 2026
5.0
Télé 58 pouces achetée aujourd'hui 😁
KP
Kevin Palardy
Feb 14, 2026
1.0
Je viens de faire le tour du département des téléviseurs 3 fois, le vendeur était plus occupé être accoté et sur texter sur son cell a la place. Je vais aller ailleurs. Merci
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Sam P
Jan 21, 2026
1.0
Bought an LG fridge with the ‘warranty’. When the fridge failed, the warranty was useless. I ended up having to contact a repair person by myself and paying the bill out of pocket.