Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported long wait times and unhelpful employees.
Product Knowledge
Some customers found staff knowledgeable and helpful, particularly in the Geek Squad and electronics departments, while others experienced a lack of expertise.
Store Experience
Customers appreciated the store's cleanliness and organization, but some noted issues with inventory availability and overall store atmosphere.
Online Orders
Several reviews highlighted problems with online order fulfillment and communication regarding product availability.
TR
Tyler Raine
Jan 5, 2026
5.0
My boyfriend and I were looking to finally make the leap and buy some gaming pcs this evening. We were helped by Kevin. He was super friendly and knowledgeable, and helped us find the perfect rigs! He’s our new go-to guy at Best Buy! A+++
ES
Eric Saylor
Jan 2, 2026
1.0
One of the worst online Shopping Experiences and customer Service was of no Help.Best Buy Cant Live up to there Shipping Polecies I Will Be Shopping Elsewhere for my Electronics Horrible Experience.
WM
Will Monks
Jan 1, 2026
5.0
Geek squad very knowledgeable and helpful. Nice to still have a bricks and mortar electronics store to go to.
JJ
Jamal
Jan 1, 2026
1.0
I frequent this location fairly often because I live here. Been to a few Pokemon restocks but today was out of control. People yelling at one another over their place in line. One person cut the entire line and was allowed to check out with the limited item everyone was waiting in January weather for. You need to incorporate some sort of ticketed number system so people don’t have to freeze and deal with line cutters. Shame on this store today.
EW
Eric Wisniewski
Dec 21, 2025
5.0
Best Buy has some great deals and is well worth opening a bestbuy credit card just to cover all your electronics you buy there. It literally pays for itself with one item ( warranty wise).
Best Buy is located at 2865 Concord Rd, York, PA 17402, USA.
What are the opening hours for Best Buy in York?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services?
Best Buy offers curbside pickup services so you can shop online and pick up your items conveniently.
What kinds of products are available at Best Buy York?
You can shop TVs, computers, appliances, and more, all with expert advice and Geek Squad support.
Does Best Buy York provide Geek Squad support and repair services?
Yes, Best Buy York offers Geek Squad support and has service repair available for electronics and computers.
Can customers pay by debit card at Best Buy York?
Yes, Best Buy York accepts debit card payments and does not require cash-only transactions.
Is in-store shopping available at Best Buy York?
Yes, in-store shopping is available along with same day pickup and expert advice at Best Buy York.
What popular retail stores are near Best Buy York?
Nearby retail stores include Ross Dress for Less, Burlington, and Bed Bath & Beyond, great for shopping before or after your visit.
Are there any dining options near Best Buy York?
Yes, dining options close by include York Buffet for Asian cuisine, Five Guys for burgers, and Pho Ngoc for Vietnamese food.
What nearby beauty and wellness services are available near Best Buy York?
Nearby beauty and wellness options include Charlotte Tilbury, Benefit Cosmetics BrowBar, Ulta Beauty, Hair Cuttery, European Wax Center, and Unique Nails & Spa.