Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Wyomissing for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
218 reviews
5 stars
94
4 stars
21
3 stars
10
2 stars
17
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with reports of rude staff, long wait times, and unresolved issues.
Staff Competence
While some customers praised individual staff members for their helpfulness, many reviews highlighted a lack of knowledge and professionalism among employees.
Store Management
Numerous reviews criticized the store management for being unhelpful, rude, and dismissive, contributing to a negative customer experience.
Order Fulfillment Issues
Customers reported problems with online orders, including cancellations and lack of communication regarding order status.
Positive Experiences
Despite the negative feedback, there were several positive reviews praising specific employees for their assistance and the overall helpfulness of some staff.
- HSHomstead Products and ServicesOct 23, 20255.0Elijah was extremely helpful getting the iPhone transferred from an older phone and set up for my 96-year-old grandmother! Thank you so much!
- JCJim CarvinOct 19, 20251.0We ordered phones on Saturday for locker pickup and received an email saying the order should be ready in less than 2 hours. Saturday passed, no updates. Sunday they open at 10 but I waited until noon until I started to pursue what was happening. 4 hours later, I've made 15 calls to the store with no answer. Three calls to 800-verizon where we were repeatedly transferred to wrong departments and into very long queues a few times, but no one had any answer besides go to the store to see the status. Except the store is 30 minutes away. I'm not inclined to drive there if there's a problem. IF ONLY THE STORE WOULD ANSWER THEIR PHONE!!! Terrible customer service and no updates or help. I wouldn't recommend this location to anyone I like. Update: 2 days after picking up our phones for the locker inside the store, I received notifications that our order was canceled because we didn't pick up our phones. What?!?! I have no idea what they're doing at this store. Update: 3 days after picking up our phones, I just got a notification that we're next in line at the store. Well... no one has left the house today, so we're clearly not at the store! How is this location still in business???
- SCSue COct 19, 20251.0Non existent customer service. Don't order online for store pickup here. They dont process them and won't answer the phone.
- MCMichael “Mick” CrespoOct 16, 20253.0Service was mediocre.
- LWLisa WilliamsSep 12, 20251.0Tried to get copies of bills I never received, get an explanation of the late charges cuz I NEVER got bills for March thru July. And tried to pay my bill in cash but needed a receipt at the store. I was told NO go somewhere else or switch carriers. We are customers over 25 years. What shitty customer service. Can't believe Verizon allows this. Very unprofessional behavior. Still having a lot of trouble with shitty cell service. Verizon doesn't care according to this store. I was told to get a new carrier after trying to address this issue for over a year via mail, in person and on the phone.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Wyomissing?
The Verizon store in Wyomissing is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products can I find at the Verizon Wyomissing store?
You can find the latest 5G smartphones such as the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Wyomissing offer in-store pickup or delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment at the Verizon Wyomissing store?
You can schedule an in-store appointment online through their website or use the My Verizon app for convenience.
What payment methods are accepted at Verizon Wyomissing?
Verizon accepts payments via check, debit card, mobile NFC payments, and does not require cash only payments.
Does the Verizon Wyomissing store provide free Wi-Fi?
Yes, the store offers free Wi-Fi for customers.
What mobile plans and services are available at Verizon Wyomissing?
The store offers mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Are there any popular dining options near the Verizon Wyomissing store?
Nearby dining options include Crumbl - Broadcasting Square for desserts, Starbucks for coffee, Pizza Hut Express for quick pizza, and MrBeast Burger for restaurant meals.
What other shopping destinations are close to Verizon Wyomissing?
Nearby shopping includes Macy's, Marshalls, Bed Bath & Beyond, Lane Bryant, and Target Store Spring-Township for a variety of clothing, home decor, and electronics.
Is there convenient internet or telecommunications service nearby the Verizon Wyomissing store?
Yes, Xfinity and T-Mobile stores are nearby, providing customers with alternative options for internet and telecommunications services.