Best Buy

Reviews

• DB

  David Byt

  2 days ago
  1.0
  Where are your employees? I arrived at 9:30 AM to make a purchase of a washing machine and a dryer. There was one associate working with another customer, so I went to the check out and was told that there were only 2 people working on the floor. So I went over to the business desk and sat and waited, while the sales associate Luis, was processing the customer that he currently had. At 10:20, their purchase was finally finished and he promptly stood up and walked away. I walked back up to the check out and asked again to have somebody help me in appliances. They said they would send somebody right back....... Where I waited for 12 more minutes before somebody arrived. Looks like I'm driving across the parking lot to Home Depot, to make my appliance purchase.
• RC

  Robert Young Carpet Care

  3 days ago
  1.0
  Spent my lunchtime waiting for someone to help me.I wanted to buy a $3.000 Oled TV. Employees walked by and said they would send someone. It never happened. Waited over 30 minutes. I talked to Manager she didnt seem to care. As long as the money flows they dont care. There was an elderly couple who were also waiting and got fed up and left wow thats at least 3 Grand they missed out on. Things are still going to well for Best Buys they can ignore Customers ready to buy.
• JJ

  Jared B. (jbrownies)

  4 days ago
  1.0
  2 people working 1 register, all I wanna buy is some filament, sales people harassing you the whole time, wait now 3 people working 1 register, omg
• NM

  Nino MNR

  Oct 23, 2025
  1.0
  Ordered a pair of AirPods Pro 3 with next-day delivery, but the delivery never showed and ended up being marked as cancelled. I called Best Buy, and they told me to reach out to Roadie (their delivery partner). When I called Roadie, they said Best Buy wouldn’t release the order because of a “broken security tag” and told me to call Best Buy again. After a lot of back and forth with Best Buy, I was told my only option was to place a brand-new order, pay again, and then wait 48 hours for a refund on the original one. I asked if I’d get an email confirming that refund so I could feel comfortable re-ordering, and they said no. To make things worse, Best Buy wouldn’t even let me switch my original order to in-store pickup — I was told I had to place a second order and just wait for the refund. My AirPods were supposed to come Tuesday. It’s now Thursday — still no AirPods, no refund, and no communication from Best Buy about what actually happened. Honestly, this whole process has been a joke. I’m giving it one more day before I file a complaint with the BBB. Why Best Buy couldn’t just grab a different set of AirPods when I was told many are in stock and have them delivered or let me pick up is still an unanswered question.
• YT

  Yahaira Tisdale

  Oct 22, 2025
  1.0
  Absolutely Horrible Customer Service! I had a terrible experience during my recent visit. The store clearly had a bright "Open" sign displayed, and the doors were unlocked, so we walked in expecting to shop. Two employees saw us enter and said nothing. Suddenly, someone from the register area (Brandon) yelled across the store, "The way you walked in, you can walk right out!" There was absolutely no reason for that kind of rude and unprofessional behavior. A simple, polite explanation like “Sorry, we're actually closed” would have been more than enough. Instead, we were met with hostility and attitude for no reason. Brandon clearly needs training in customer service and how to speak to customers — especially paying ones. Needless to say, I walked right out and took my business (and my plans to buy a big screen TV) elsewhere. I won’t be returning, and I won’t recommend this place to anyone.

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