Verizon

4.4
179 reviews
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Business Details

1001 S Broadway, Wind Gap, PA
18091, United States
(484) 544-0380
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Wind Gap, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1001 S Broadway, Wind Gap, PA
18091, United States

Hours

Reviews

4.4
178 reviews
5 stars
138
4 stars
15
3 stars
6
2 stars
4
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Sean, Justin, and Amber, while others reported poor service and unprofessional behavior from some employees.

Efficiency

Several reviews highlighted quick and efficient service, particularly when dealing with phone transfers and troubleshooting.

Store Management

There were mixed reviews regarding store management, with some customers expressing dissatisfaction with the handling of issues and overall professionalism.

Long Wait Times

Customers frequently mentioned long wait times due to understaffing, particularly during busy hours.

Product Knowledge

While many employees were noted for their product knowledge, some customers experienced frustration with staff who lacked the necessary expertise.
  • BS
    Brooks Smith
    Nov 30, 2025
    2.0
    Not an actual Verizon store. It is a Verizon merchandise store. Really didn’t know how to handle my line transfer. But they did call Verizon and get it done. I was there for an hour and a half.
  • GS
    Gabriele Strahle
    Nov 9, 2025
    5.0
    Sean was very patient and helpful in helping us navigate all our choices.
  • MH
    Melissa H
    Nov 8, 2025
    5.0
    Just had to stop in, Justin is AMAZING!! We had to drive an hour to get our FIOS box because ours died and he could not be more wonderful if he tried. Thank you so much for all of your help. Also, do have to say that Verizon FIOS is HANDS DOWN the best interest I have ever had! Thanks again Justin, we truly appreciated your spectacular service!
  • CH
    Carol Tschersich Hoffmann
    Nov 4, 2025
    5.0
    Justin was extremely friendly and very very knowledgeable of what I needed and any questions. I asked him. I hesitated going there because I had a very horrible experience. The last time I went I am glad I decided to try it again.
  • CS
    Clive Seddon
    Sep 7, 2025
    5.0
    Quick efficient
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Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Wind Gap, PA?

The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours for the Verizon store at 1001 S Broadway, Wind Gap?

The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 4:00 PM.