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Verizon

4.4
(181 reviews)

Business Details

1001 S Broadway, Wind Gap, PA
18091, United States
(484) 544-0380
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Wind Gap, PA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1001 S Broadway, Wind Gap, PA
18091, United States

Hours

Reviews

4.4
181 reviews
5 stars
139
4 stars
16
3 stars
6
2 stars
4
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly Sean, Justin, and Amber, while others reported poor service and unprofessional behavior from some employees.

Store Experience

Several reviews highlighted long wait times and issues with store management, including inconsistent hours and lack of staff, leading to frustration among customers.

Product Knowledge

While many employees were noted for their expertise and ability to assist with product choices, there were instances of staff being unhelpful or lacking knowledge.

Mixed Reviews

Overall, customer experiences varied widely, with some expressing satisfaction and others voicing significant complaints about service and store policies.
  • SH
    Skye Haight
    Jan 27, 2026
    4.0
    Very nice visit and customer service. The place is far to large for what's there.
  • BS
    Brooks Smith
    Nov 30, 2025
    2.0
    Not an actual Verizon store. It is a Verizon merchandise store. Really didn’t know how to handle my line transfer. But they did call Verizon and get it done. I was there for an hour and a half.
  • GS
    Gabriele Strahle
    Nov 9, 2025
    5.0
    Sean was very patient and helpful in helping us navigate all our choices.
  • MH
    Melissa H
    Nov 8, 2025
    5.0
    Just had to stop in, Justin is AMAZING!! We had to drive an hour to get our FIOS box because ours died and he could not be more wonderful if he tried. Thank you so much for all of your help. Also, do have to say that Verizon FIOS is HANDS DOWN the best interest I have ever had! Thanks again Justin, we truly appreciated your spectacular service!
  • CH
    Carol Tschersich Hoffmann
    Nov 4, 2025
    5.0
    Justin was extremely friendly and very very knowledgeable of what I needed and any questions. I asked him. I hesitated going there because I had a very horrible experience. The last time I went I am glad I decided to try it again.

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Wind Gap, PA?

The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours for the Verizon store at 1001 S Broadway, Wind Gap?

The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 4:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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