Geek Squad

Reviews

• TM

  Thomas M

  Jun 8, 2025
  1.0
  DO NOT do business with the DISGRACEFUL Geek Squad. I had an issue with my computer and its display and contrast. I initially chatted with a Geek Squad agent on Best Buy's website. I gave him full access to my computer to fix the issue and he charged me $39.99 plus tax. After about 45 minutes trying to fix it, he couldn't find out the issue and scheduled me for an appointment at the Best Buy in Willow Grove (where I purchased the laptop) to have someone look at it in person. He told me they would definitely be able to get the issue fixed or replace my laptop because it is less than one year old. When I went there was an absolutely incompetent young man with long red hair who didn't know what planet he was on. He had no understanding of the issue after the agent I worked with told me he would have all the notes and what to do next. He didn't have any tracking capability of my meeting with the agent and I had to show him all the details off of my cell phone. He told me I couldn't get a refund even though they did absolutely nothing and didn't fix my computer because I was being charged for the time the rep tried to fix the issue. He told me the only thing I could do was send the computer to Apple for a couple weeks and they will try to fix it or get me a new computer. I said that was fine and he can send the computer to Apple and I asked if I would get a tracking number so I could get updates from Apple and Best Buy about fixing the issue. He told me there is no confirmation or tracking when sending the laptop to Apple. I tried to get him to understand with any brain cells that he had left in his head that if I give him my laptop without a tracking number or confirmation then he literally could just steal my laptop and say we don't have any record of it and I would be out 1k. This whole geek squad company is completely incompetent. The customer service representatives are woefully untrained and its business structure preys on the consumer making you pay for a service and they dont fix the issue. I will just be taking my computer to the apple store tomorrow and see if they have any idea what to do.
• MU

  Monique Udoh

  Sep 17, 2022
  5.0
  Very experienced and knowledgeable!!! Thank you!!
• AC

  A-Kina Carter

  Jan 25, 2022
  5.0
  Anytime I have an issue with my pc or other tech the Geek Squad is there. I love the timely alerts via email and text. Each issue that I had was resolved peacefully.
• BE

  Brinley Evans

  Jan 18, 2022
  5.0
  Excellent

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