Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,535 reviews
5 stars
1,803
4 stars
865
3 stars
375
2 stars
161
1 star
331
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Product Availability
Customers expressed frustration with product availability and misleading stock information, particularly regarding online orders.
Installation Issues
Numerous complaints about poor installation services and lack of follow-up on appliance deliveries.
Knowledgeable Staff
Several customers highlighted the expertise of specific employees, particularly in the Geek Squad, but noted inconsistency in overall staff training.
Store Condition
Feedback indicated that the store's organization and cleanliness were often lacking, contributing to a negative shopping experience.
- CCCelia C4 days ago1.0Poor Credit Card System and Unprofessional Service I applied for the Best Buy Rewards credit card due to the attractive rewards, but the experience was very disappointing. The credit card system is poorly designed. I tried multiple times through different methods, and also called customer service several times, but was unable to complete or access my rewards successfully. Instead of resolving the issue, I was told to go to a physical Best Buy store, which was not helpful. While most customer service representatives were polite, one representative was unprofessional and told me to “calm down” when I was simply requesting to use my certificate rewards to pay my stuffs. This was unnecessary and inappropriate. Overall, the system is unreliable and the experience does not match the expectations.
- AGAlyssa Gontz4 days ago1.0When I walked in, I was greeted by the security guard, very nice very welcoming.. Tried to return a vacuum under our business account that has atleast 30 items under warranty. The lady that “helped” me was rude and had absolutely no idea what she was doing . I tried being nice and asking if she could type in my email instead of phone number she told me it wouldn’t make a difference, when I spelled the email out for her she told me I was “doing too much and she knows how to spell”. When she typed the email in , every single thing that was under warranty came up on this screen. Customer service here is horrible. The door man is the only reason I give 1 star instead of 0. I don’t usually go out of my way to make reviews like this as I am also in the industry but this woman was truthfully unbelievable .
- GEGee EdwardsJan 4, 20264.0Store was out of the item we were looking for. Bought some other items I needed. Staff is pleasant. Only issue for me is that it always takes a long time for a representative to assist you after they ask you as soon as you come in if you need a rep and you tell them you need assistance. That's annoying.
- JMJames McCloudJan 3, 20264.0Made appointment with Geek Squad as I don't trust myself to perform any computer upgrades and it went well as far a discussing my options with the tech. He answered any questions I had and I wasn't rushed. Excellent Customer Service
- JGJohn GeorgeDec 24, 20255.0Nice BestBuy came from NJ, to get something only available at that location far from me. Folks there are helpful and professional. We're able to answer all my questions quickly. Good BestBuy to shop at, thanks again for your assistance.
Frequently Asked Questions About Best Buy
What is the address and contact number for Best Buy in Willow Grove, PA?
The Best Buy in Willow Grove is located at 1130 Easton Rd, Willow Grove, PA 19090. You can contact them at +1 215-784-7020.
What are the operating hours for Best Buy in Willow Grove?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Willow Grove offer curbside pickup?
No, this Best Buy location does not offer curbside pickup but does support in-store shopping and same day pickup.
What services does Best Buy provide at this Willow Grove location?
They offer expert advice, same day pickup, Geek Squad support, electronics, computers, appliances, and recycling electronics services.
Does the Best Buy store require appointments for service or shopping?
No, appointments are not required for shopping or services at this Best Buy.
Are there repair services available at Best Buy in Willow Grove?
Yes, Best Buy provides service and repair options through Geek Squad support available at the store.
Which nearby stores could I visit for mobile phone products or repairs while at Best Buy?
Nearby you can find Geek Squad for mobile phone stores and Verizon Wireless for mobile phone products and electronics.
What fun places are nearby Best Buy for a family outing or entertainment?
Urban Air Trampoline and Adventure Park, an amusement and trampoline park, is close by for family fun and active entertainment.
Are there convenient stores near Best Buy for quick errands?
Yes, Dollar Tree, a convenience store, is located nearby and can be visited for quick shopping needs.
Can I find food options near the Best Buy store in Willow Grove?
Yes, The Carry Crab Co., a nearby restaurant, is close for grabbing a meal before or after your visit to Best Buy.