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Best Buy

4.0
(3551 reviews)

Business Details

1130 Easton Rd, Willow Grove, PA
19090, United States
(215) 784-7020

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1130 Easton Rd, Willow Grove, PA
19090, United States

Hours

Reviews

4.0
3,551 reviews
5 stars
1,810
4 stars
867
3 stars
378
2 stars
162
1 star
334

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from helpful and knowledgeable staff to reports of unprofessional behavior and long wait times for assistance.

Product Availability

Several customers expressed frustration over items being out of stock or misrepresented in terms of condition, particularly with open box items.

Geek Squad Experience

While some customers praised the Geek Squad for their technical assistance, others reported issues with service quality and communication.

Store Environment

Reviews highlighted a lack of organization and cleanliness in the store, with some customers describing it as a 'dump'.

Online Order Issues

Numerous complaints were made regarding difficulties with online orders, including delays in delivery and poor communication about order status.
  • AR
    Al Roudbari
    Feb 18, 2026
    5.0
    Great place to buy electronics in person and look, compare and feel before buying.
  • PS
    Patrick Schumaker
    Feb 16, 2026
    1.0
    Unprofessional and shady is the best way to describe this location. General Manager and Store manager have terrible attitudes and are the least professional managers I've experienced in any store, ever.
  • SN
    Stan Noreika
    Feb 1, 2026
    2.0
    Very disappointed this visit. Security notified an associate the department I was heading to. This guy moved at a snail's pace. Took a long time to get my product. Took me to a register in the back of the store for some reason. Took even longer to remove an item from its anti-theft case. When he finally returned, he made me go behind the register to retrieve the rest of my order. In short, worse BestBuy associate I've ever had. I would've told a manager...if I could find one.
  • JA
    John Apples
    Jan 16, 2026
    1.0
    First thing when we walk into the store and someone yelling at us " where I can direct you". Then when we were checking out, the other Best Buy representative yelled at another customer "yo big man" like it was a bar. Another rep came out behind the door and yelled " oh okay" to us for absolutely no reason as we were leaving. When asked what happened, he just stood there and wouldn't talk. Just a lot of yelling for no reason. Lastly, our cashier seemed really high the whole time. Refused to take 2 pennies and had to count out 98 cents. Not really sure why they were yelling so much.
  • JG
    Joyce Gailliard
    Jan 14, 2026
    5.0
    We needed to have a battery replaced in our laptop. I did have difficulty trying to schedule an appointment online with The Geek Squad.I called the customer service number and was able to schedule at my convenience, the next day. Thankfully, we had a service contract so our service was covered. Upon arrival, there were several people waiting and Rick, the technician acknowledged me. It appeared that Rick was the only technician on the floor at the time. A few minutes later, Rick had me come up to the counter. He had information about why I was there. He stated it would take about 30 minutes if I wanted to wait. I chose to do some ther errands in nearby businesses and come back. Upon return, there were other customers waiting. Within minutes of my arrival, Rick came from behind with our laptop. This experience was great. Rick was fantastic!

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