Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,511 reviews
5 stars
1,792
4 stars
860
3 stars
374
2 stars
160
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported long wait times and unhelpful interactions.
Product Knowledge
Several customers highlighted the expertise of specific employees, particularly in the Geek Squad, but others noted a lack of knowledge among general staff.
Online Ordering Issues
Numerous complaints about online order fulfillment and delivery delays, with some customers expressing frustration over the inability to cancel orders easily.
Store Environment
The store environment received positive remarks for cleanliness and organization, but some customers felt staff were disengaged or unmotivated.
Membership Concerns
Concerns raised about aggressive sales tactics related to membership plans, with some customers feeling pressured or misled.
- LLLatasha5 days ago4.0First things first, when they run your credit, it’s not a soft pull. Now that that’s out the way, I like Best Buy a lot more now that the associates are not so aggressive and they give you more time to breathe and catch your breath between being shown items.
- JZJorge ZambranaNov 14, 20251.0The curbside staff were nice but I drove out of my way to pick up a “good” condition oled monitor. The monitor had 7000 hours on it and had no box. I have bought the same monitor in fair condition in better condition. DO NOT TRUST THEIR OPEN BOX CONDITION
- KKKathleen KellyNov 13, 20251.0Our experience purchasing our appliances with Jeff in the Willow Grove store was very easy, professional and courteous. However, our experience with delivery was, at the very least , unsatisfactory. The “installers”, whom we paid for, did not install; told us our water needed to be turned off, which they were not willing to wait for my husband to do that and left. We have no fridge installed, and I have insulin which needs to be refrigerated. We were on the phone all afternoon and evening after they took off, we were promised that the “Escalation dept” would call us within 45 min which they never did. And every one of our calls went to a call center from overseas (they told us that), and they were unable to do anything for us bc they were “just in a call center””.We had a similar unsatisfactory installation with our range, and necessitated our hiring and paying someone to do so. We purchased our appliances at Best Buy due to the better prices, but now we know why. I would highly discourage anyone from purchasing there if you want your appliances installed. We still have no fridge in our kitchen to hold my insulin, the fridge that we paid for a couple months ago.
- PCPaul CentonzeNov 6, 20255.0Best Buy is the only place to buy electronics. Their Price Match Guarantee is the way to insure you are getting the best deal. I purchased a TV a few weeks ago and it came on sale today for early black Friday and it was at a lower price. I contacted Best Buy through their website chat and they refunded me the difference! WOW is all I can say. Taking care of your customers is what makes me a lifetime customer!
- KLKaryn LewinOct 15, 20254.0Brought my laptop in for an update of Windows 10-11. Was concerned I might lose some history, but they assured me, and it went smoothly! They took longer than they let me think, and should have let me know it would be overnight. There's a 3 step process to reach a person by phone, which is frustrating, and you can't call the store directly any more! You just have to plan for this stuff. However my experience at the store was excellent in that the tech people were very Knowledgeable and Patient with beginner questions! Having the membership covered all that this would have cost!
Frequently Asked Questions About Best Buy
What is the address and contact number for Best Buy in Willow Grove, PA?
The Best Buy in Willow Grove is located at 1130 Easton Rd, Willow Grove, PA 19090. You can contact them at +1 215-784-7020.
What are the operating hours for Best Buy in Willow Grove?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Willow Grove offer curbside pickup?
No, this Best Buy location does not offer curbside pickup but does support in-store shopping and same day pickup.
What services does Best Buy provide at this Willow Grove location?
They offer expert advice, same day pickup, Geek Squad support, electronics, computers, appliances, and recycling electronics services.
Does the Best Buy store require appointments for service or shopping?
No, appointments are not required for shopping or services at this Best Buy.
Are there repair services available at Best Buy in Willow Grove?
Yes, Best Buy provides service and repair options through Geek Squad support available at the store.
Which nearby stores could I visit for mobile phone products or repairs while at Best Buy?
Nearby you can find Geek Squad for mobile phone stores and Verizon Wireless for mobile phone products and electronics.
What fun places are nearby Best Buy for a family outing or entertainment?
Urban Air Trampoline and Adventure Park, an amusement and trampoline park, is close by for family fun and active entertainment.
Are there convenient stores near Best Buy for quick errands?
Yes, Dollar Tree, a convenience store, is located nearby and can be visited for quick shopping needs.
Can I find food options near the Best Buy store in Willow Grove?
Yes, The Carry Crab Co., a nearby restaurant, is close for grabbing a meal before or after your visit to Best Buy.