Apple Willow Grove Park

Reviews

• RR

  Roman

  3 days ago
  1.0
  ABSOLUTELY INCOMPETENT EMPLOYEES!
• A

  Александра Нарожиленко

  Apr 2, 2026
  1.0
  Very disappointed with the service at this Apple Store. The consultant didn’t help me at all. Instead of trying to solve my problem, he was busy training another employee and barely paid attention to me. In the end, he said he couldn’t help and just walked away, making me feel like I was being pushed out of the store instead of helped. This was very frustrating and unprofessional. I’ve had great experiences at other Apple Stores, but this one was a huge disappointment. I would not recommend this location.
• VN

  Von N

  Mar 20, 2026
  1.0
  The slowest and most unorganized Apple Store in the country. Shouldn’t take hours just to pick up a replacement iPad . Ridiculous and pathetic
• MR

  Melanie Redican

  Mar 15, 2026
  5.0
  I made a mistake when I scheduled my appointment and came a day early to get my shattered screen fixed. And though it was a Sunday - their busiest day of the week - Sean & Elliot were able to help me swiftly and concisely - while also helping other customers with widely different problems with the upmost attention. They were more than kind, courteous and efficient, going over and beyond. When I picked up my phone a few hours later Mickey was a real hero on getting me in, informed of my options, and out with all I need. Please consider giving these geniuses a raise if not promotions.
• LS

  lexy Stewart

  Mar 13, 2026
  1.0
  Zero Star Review for Apple Store Willow Grove When I entered the Apple Store in Willow Grove, I was not greeted in any way. I observed that elders and customers who appeared to be of non-color were being served and welcomed warmly. Meanwhile, no one bothered to ask if I needed help. After some time, I approached a light-skinned Black man with facial hair for assistance. He seemed disinterested and dismissive. I expressed my intent to buy a MacBook but felt like I was digging for help. I mentioned that I didn’t care who I worked with; I just wanted assistance from someone. He informed me that he was busy with a family in front of me and promised he would be with me in five minutes. No problem, I thought. However, 15 minutes later, I noticed he and his coworkers were laughing together. He continued to assist anyone but me and engaged in cheerful conversations with the senior customers around me. The family he was supposed to help didn’t seem to exist. At that point, it became clear that my time was not valued, and my presence was insignificant. I decided there was no point in buying from this store and left feeling disheartened. I have nothing but Apple products, which makes this experience even more disappointing. Writing this review was quicker than my time spent there, and it was evident that there was no order in how customers were treated. I guess, with as much money as they get, Apple doesn’t need mine. I recommend going to Cherry Hill or any other location instead. My visit was today, March 13, in the afternoon. Unless you appear wealthy, I strongly advise against visiting this location.

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