Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,640 reviews
5 stars
1,496
4 stars
577
3 stars
279
2 stars
81
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, including long wait times, unhelpful representatives, and issues with order fulfillment.
Product Selection
Customers appreciated the wide variety of electronics available, noting that the store had a good selection of products.
Staff Knowledge
Several reviews highlighted knowledgeable and helpful staff members, particularly in assisting with product selection and technical questions.
Delivery Issues
Numerous complaints were made regarding delivery problems, including delays, damaged items, and lack of communication.
Store Cleanliness
The store was generally noted to be clean and well-organized, contributing positively to the shopping experience.
- TLTedina Littleberry2 days ago5.0Very professional and carry all electronics needed
- JKJD Kenewell6 days ago3.0Good selection and love the Omni channel pick up. I avoid buying from Amazon like the plague and lean here whenever able. Good returns and love they replace screen protectors for free. Good prices and also price match.
- BKBryan KobuskyJan 1, 20265.0Good place to buy electronics, from TV's to appliances.
- SMStephen MooreDec 26, 20255.0Walked in and ask a sales rep.what I needed and out quick They had what I was looking for
- MGMichele GDec 17, 20251.0I purchased a freezer online at Best Buy 11/29/25. The freezer came via delivery 12/13/25 severely damaged and I refused delivery. The driver stated Best Buy would contact me for new delivery, which they did not. I then contacted Best Buy to reschedule a new freezer delivery and low and behold, my account was then charged a delivery fee...twice. I placed several calls, unable to actually reach my local store, spoke with the call center and nobody could explain the charges that had posted. One delivery charge fell off but one charge posted. Mind you I already paid the delivery charge with my original order. I then received a call today 12/17/25 informing me my order has been cancelled due to no stock. The email I received shows a $0 refund although I was already charged and paid for the freezer and delivery, twice. I am now waiting to see if Best Buy refunds my purchase price and the bogus second delivery charge. Customer service representatives were not helpful or understanding of my frustration. Overall bad experience.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Wilkes Barre, PA?
Best Buy in Wilkes Barre is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Wilkes Barre offer curbside pickup?
Best Buy in Wilkes Barre offers same-day pickup and in-store shopping, but curbside pickup is not available.
What product categories can I find at Best Buy Wilkes Barre?
You can shop TVs, computers, appliances, cameras, home electronics, home theater equipment, music, video games, and more at this location.
Does Best Buy Wilkes Barre provide Geek Squad services?
Yes, Geek Squad support is available at Best Buy Wilkes Barre for expert advice and repair services.
Is there electronic recycling available at Best Buy Wilkes Barre?
Yes, Best Buy offers electronics recycling services at their Wilkes Barre store.
What payment methods does Best Buy Wilkes Barre accept?
Best Buy accepts debit cards, checks, and does not require cash-only payments.
How can I contact Best Buy Wilkes Barre for inquiries?
You can contact Best Buy Wilkes Barre by phone at +1 570-819-0719 or visit their website for more information.
What nearby places can help with package shipments or pickups near Best Buy Wilkes Barre?
Nearby UPS Access Point locations and Amazon Locker - Empireright offer convenient courier and delivery services close to Best Buy Wilkes Barre for shipping and package pickup needs.
Are there shopping options for clothing near Best Buy Wilkes Barre?
Yes, there are several clothing stores nearby including Old Navy, Banana Republic Factory, T.J.Maxx, and Burlington for your apparel shopping.
What entertainment or hobby stores are close to Best Buy Wilkes Barre?
Nearby you'll find Michaels Stores for arts, crafts, and hobbies, as well as DICK'S Sporting Goods for outdoor gear and sportswear.