Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
4,217 reviews
5 stars
2,387
4 stars
966
3 stars
385
2 stars
161
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, rude interactions, and lack of accountability.
Delivery Problems
Customers reported significant issues with delivery, including missed appointments, damaged items, and long wait times for replacements.
Product Quality Concerns
Several customers expressed dissatisfaction with the quality of products purchased, including faulty items and misleading descriptions of open box products.
Positive Staff Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge, indicating that service quality can vary.
Inconsistent Experiences
Overall, customer experiences varied widely, with some reporting great service and others facing significant frustrations.
- CMCraig McComasNov 13, 20255.0Ben was knowledgeable, quick, and very helpful all around. I give it an A+.100 In my book!
- BMBecky MastersNov 11, 20254.0I went to pickup a purchase made online and the girl said it was not ready. She did not offer to check and see how much longer it would takre. When asked if she knew how long she said we can't get that information.
- KBKristy BergerNov 9, 20255.0Received outstanding customer service today! Sam went above and beyond to help my husband and I. Top tier service !! Friendly and extremely knowledgeable , I bought a few different items , and he could answer questions about all of them! There was another gentleman who helped us when I was looking for a garmin scale, he was very friendly and helpful as well, But I didn't catch his name. We had a wonderful shopping experience! Thank you!
- PSPAPA SMURFNov 2, 20251.0I’m still waiting on my ps5 to be fixed no one picks up the phone. They saying I have bugs in my ps5 with I didn’t now I think they messed up my pS5 I want a refund
- TNTony NazzaroOct 28, 20251.0best buy whitehall pa. purchased a laptop lenova. laptop died on last day of warranty. geek squad lied to me told me it was a software issue so they charged me 190. turns out it was a mother board, which is 1980 issues computer manufacturers had with cable connection being to tight. geek squad told me that it would take 7-10 days. took 31 days. they did not care about the end user at all. they like to blame the manufacturer, so it takes the accountability off them, no escalation, no concern that my business lost its computer for 30 days. my other purchase was from quakertown pa best buy, bought a 60 " sony tv. it died after 3 months. took 6 weeks to get a replacement. best buy was useless blamed the manufacturer and i had to manage the logistics and once again no one at best buy cared. they want your money, they sell inferior products and demonstrate zero customer / end user concern. i recommend not buying from best buy ever!!!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Whitehall, PA?
You can shop for TVs, computers, appliances, and more at Best Buy in Whitehall, PA.
What are the store hours for Best Buy in Whitehall on weekdays?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Whitehall offer in-store pickup services?
Yes, Best Buy in Whitehall offers same day in-store pickup service.
Can I get repair services for my electronics at this Best Buy location?
Yes, Best Buy Whitehall provides service and repair support through Geek Squad.
Is curbside pickup available at Best Buy in Whitehall?
No, curbside pickup is not available at this location.
What payment methods are accepted at Best Buy Whitehall?
Best Buy Whitehall accepts debit cards and checks; cash is not required exclusively.
Where is Best Buy Whitehall located?
Best Buy is located at 1504 Macarthur Rd, Whitehall, PA 18052, USA.
What nearby restaurants can I visit before or after shopping at Best Buy in Whitehall?
Nearby restaurants include Perkins Restaurants, Burger King, KFC, Friendly’s, Shake Shack, Dave & Buster's, and Wendy's.
Is there a hotel near Best Buy Whitehall for travelers?
Yes, Ramada Whitehall/Allentown and Ramada by Wyndham Whitehall/Allentown hotels are located nearby.
What shopping centers or stores are near Best Buy in Whitehall?
Lehigh Valley Mall, Mattress Warehouse, Payless ShoeSource, Bixler’s Jewelers, M P Outfitters, and Empire Beauty School are nearby.