Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,304 reviews
5 stars
693
4 stars
151
3 stars
90
2 stars
61
1 star
309
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Jack, Mark, and Ricky for their exceptional service.
Long Wait Times
Numerous reviews highlighted long wait times for service, even with appointments, leading to frustration among customers.
Mixed Experiences
While some customers had excellent experiences, others reported poor service and unhelpful staff, indicating inconsistency in service quality.
Technical Support Issues
Several customers expressed dissatisfaction with the technical support provided, citing issues with repairs and lack of parts availability.
Appointment System
Customers noted problems with the appointment system, including being checked in incorrectly or having appointments rescheduled without notice.
- MKMichael KennedyNov 14, 20251.0Was told it would be 20 minutes for an Apple technician to assist me with a family estate issue. After an hour I was told there is 0 assistance offered by Apple Stores at the brick and mortar level. I was told I can go online to Apple support, this information would have been beneficial earlier and would have saved an hour of my life. If employees were properly trained on what Apple stores capabilities are or follow up every 15 minutes instead of an hour this Apple experience would have been better.
- JMJENNIFER MILLEROct 23, 20255.0Anthony was great! He was friendly, thorough, patient, did everything my phone needed.
- GPGrace PetrossianOct 15, 20255.0It’s not often I take a minute to write a review, but I had literally the best experience today at Lehigh Valley Apple. I was assisted by Jack who took the time to help me wipe my old mac and trade it in for a new one, answering all of my questions and just genuinely being a really cool and down to earth person— something you rarely find in customer service workers anymore. He was so nice and did everything he could to make sure I got everything done in a really short amount of time. When the mouse I brought in wouldn’t work, Mark came in to save the day by getting a new mouse connected and stuck around to make sure we got everything figured out. Both of these guys were super awesome to work with and so so helpful. I’d recommend this Apple store anytime as long as Jack and Mark are scheduled to be here. Thanks for the help guys— you’re the best!!
- CMChinmay MataliaSep 25, 20255.0I picked up my phone from Apple Leigh Valley PA store and Richard Help me. He was extremely courteous, patience and helped with transferring. He also made sure before I left that all my needs were meet and I had no other issues or concerns.
- DMDanny MaduroSep 20, 20255.0You’d think walking into the Apple Store on iPhone 17 Pro Max release day would be like stepping into the Hunger Games, but nope — these guys had it completely under control. I came in ready to trade in my old phone, probably holding up the line with a million “annoying” questions, and instead I walked out with a brand-new iPhone faster than it takes Siri to misunderstand me. Huge shoutout to Brandon, who deserves an award (or at least unlimited Lightning cables) for his patience and professionalism. He answered every single one of my questions without once rolling his eyes — and trust me, I tested him. Smoothest phone upgrade I’ve ever had. Apple Store Lehigh Valley, y’all turned what I thought would be a chaotic, stressful day into a quick, easy, actually enjoyable experience. Bravo 👏🍏📱
Frequently Asked Questions About Apple Lehigh Valley
What products can I find at the Apple Lehigh Valley store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Lehigh Valley.
What services are offered at the Apple Lehigh Valley Genius Bar?
The Genius Bar provides technical support and repair services for your Apple products.
What are the regular store hours for Apple Lehigh Valley?
The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does Apple Lehigh Valley offer in-store shopping and pickup options?
Yes, Apple Lehigh Valley offers both in-store shopping and in-store pickup.
Is the Apple Lehigh Valley store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for your convenience.
Can I pay with debit card or mobile NFC at Apple Lehigh Valley?
Yes, Apple Lehigh Valley accepts debit cards and mobile NFC payments.
Does Apple Lehigh Valley have free Wi-Fi available?
Yes, the store offers free Wi-Fi for customers.
Are there nearby dining options if I want a meal before or after visiting Apple Lehigh Valley?
Yes, you can visit nearby restaurants such as Pocono Brewery Co. Taproom, BRAVO! Cucina Italiana, Iron Hill Brewery & Restaurant, Bonefish Grill, NYC GYROS, and Chipotle Mexican Grill.
What nearby shopping options are available around Apple Lehigh Valley?
Nearby shopping includes J.Crew, White House Black Market, LuluLemon Lehigh Valley, JCPenney, Pottery Barn, COACH, and Vera Bradley.
Where can I go for eyewear or optometrist services near Apple Lehigh Valley?
You can visit Warby Parker and J C Penney Optical near Apple Lehigh Valley for eyewear and optometrist services.