Best Buy

Reviews

• JM

  Jennie M.

  3 days ago
  3.0
  It’s fine. The staff were helpful and we were greeted as soon as we came in. Which is always appreciated.
• CA

  Chicha Adamova

  Feb 25, 2026
  1.0
  Thus has been an extremely disappointing experience. My friend ordered a computer on sale, and for over a month and a half they have already issued three replacements, yet none of them ever arrive on time. They keep promising delivery within three days, but it turns into 10+ days. There is still no proper refund, and now they are asking her to pay more because the original discount has expired. We are students currently in the middle of exams, and they offer no real solution, only to pay extra for another computer. We simply do not have the money to keep paying more while still waiting for what was already purchased. It honestly feels like they take advantage of the fact that we are international students and don’t offer any compensation or support, even after all this time. In our home country, this would have been resolved long ago with a refund, discount, or at least a gift card for the inconvenience. If the delays continue, we will have to consider taking further action. I would not recommend ordering a computer from Best Buy based on this experience.
• NM

  Nancy M

  Feb 12, 2026
  1.0
  I would prefer to drive to Harrisburg Costco or Sam’s Club to buy appliances, electronics, or gaming systems. State College Best Buy has very poor and rude customer service. I have the Best Buy Plus account and don’t see the value in it. Had to send my 6 month old Switch2 out for repair, they mentioned on the phone to just drop in to pick it up. Got there and was told I have to wait in line. Each person in front of me had a 20minutes appointment. All while the door greeters were standing around.
• EF

  Edward Findley

  Feb 8, 2026
  1.0
  Bought some extra Ethernet switches and powers strips for multiple computer station installs. Attempted to return 3 unused items. Was told I can only have a store credit since I am passed their “14 day return” policy. Pathetic! Wanted my money back! Not a store credit. Just another reason not to purchase here! Last monies I will ever spend there
• CL

  Cla Lan

  Jan 9, 2026
  1.0
  It is absolutely impossible to reach anyone that works inside the store . If you would like to call quickly about availability you must wait on hold to get connected to a call center which wont understand your question .whats so expensive about having an on site employee answer the phone, if you want a real answer over the phone you have to escalate to upper management anyways .

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